Empowering and protecting consumers

The Government proposed a number of reforms to the institutional arrangements to ensure that the provision of consumer information, advice, education, representation and enforcement was delivered effectively and efficiently. The reforms were aimed at:

• Reducing the complexity of the consumer landscape
• Strengthening the effectiveness of consumer enforcement
• More cost-efficient delivery, closer to the consumer front line

There were 184 formal responses to the consultation. The Government’s response issued by the Minister for Consumer Affairs describes the reforms that will be implemented to meet these objectives.

Download the consultation

• Empowering and protecting consumers: consultation on institutional changes for provision of consumer information, education, advocacy and enforcement (PDF, 487 Kb) 
• Consumer landscape review: impact assessment (PDF, 695 Kb) 
• Grymuso a diogelu defnyddwyr: ymgynghori ar newidiadau sefydliadol ar gyfer darparu gwybodaeth, cyngor, addysg, eiriolaeth a dulliau gorfodi i ddefnyddwyr (PDF, 107 Kb) 

Download the government response

• Empowering and protecting consumers: government response to the consultation on institutional reform (PDF, 310 Kb) 
• Empowering and protecting consumers. Consumer landscape review: impact assessments on enforcement, advocacy, advice and education (PDF, 476 Kb) 
• Responses to BIS consultation - Empowering and protecting consumers: consultation on institutional reform - A to E (PDF, 8.5 Mb) 
• Responses to BIS consultation - Empowering and protecting consumers: consultation on institutional reform - F to O (PDF, 6.9 Mb) 
• Responses to BIS consultation - Empowering and protecting consumers: consultation on institutional reform - P to Y (PDF, 14.4 Mb)