Consumer Redress Schemes in Gas and Electricity: a consultation on clarification of the existing arrangements
Open date: 25 Mar 2010
Closing date: 06 May 2010
This consultation is about an amending Order to the Gas and Electricity Regulated Providers (Redress Scheme) Order 2008, which set out the requirement for certain licensed suppliers of gas and electricity, and licensed gas transporters and electricity distributors to join a qualifying redress scheme in respect of certain kinds of consumer complaint. The proposed amendment will provide that additional detail will be set out in the redress scheme by way of specifying factors in order to assess the eligibility of consumers of energy at non-domestic premises (micro-enterprise consumers) to access the scheme.
Background to consultation
The Gas and Electricity Regulated Providers (Redress Scheme) Order 2008, set out the requirement for certain licensed suppliers of gas and electricity, and licensed gas transporters and electricity distributors, to join a qualifying redress scheme in respect of certain kinds of consumer complaint. The Order specified the types of consumer complaint to be covered by the redress scheme, and the description of relevant gas and electricity consumers who should have access to the scheme.
Purpose of consultation
This consultation is about making a technical amendment to that Order. The proposed amendment will provide that additional detail will be set out in the redress scheme by way of specifying factors in order to assess the eligibility of consumers of energy at non-domestic premises (micro-enterprise consumers) to access the scheme.
Areas for consultation
We are seeking views on whether it is helpful to have the factors used to determine compliance with the eligibility criteria set out in the redress scheme itself, and on whether there are additional factors which could be used to determine compliance with the eligibility criteria.
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