- Other links
Employment agencies must comply with the minimum standards of conduct set by the Employment Agencies Act 1973 and regulations.
Under the Act, persons running an employment agency can be banned from doing so for up to ten years, for misconduct or other reasons. An agency breaking the law can also be fined up to £5,000.
This document shows only some of the regulations governing the agencies. If you would like to know more, please call the helpline or read Employment Agencies Act 1973: Guidance on the Act and regulations.
You can also write, or email us:
Employment Agency Standards Inspectorate
Department for Business, Enterprise and Regulatory Reform (4140)
1 Victoria Street
Helpline: 0845 955 5105
International: +44 20 7215 5980
Fax: 020 7215 2636
E-mail: firstname.lastname@example.org for enquiries about Employment Agencies only.
For enquiries about other employment rights, please contact ACAS.
The Employment Agencies Act is there to protect all users of employment agencies – workers, employers and hirers.
If you feel you have been unfairly treated by an agency, or if you want advice, call our helpline.
Our inspectors investigate public complaints about agency conduct and will take action against an agency if necessary.
If you make a complaint to us we will investigate fully and in confidence if you request. We will tell you about our progress and results.