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"Ultimately the best and only way of promoting customer interests in a public sector model is for the customer regulator to improve the economic efficiency of the industry, and thereby the value for money generated.
Commissioner's Corporate Plan (July 2000)
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About this Office The Water Industry Commissioner for Scotland is the economic and customer service regulator of Scottish Water. |
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Promoting Customers Interests through Customer Service Regulation: The primary role of the Commissioner is to promote the interests of the customers of Scottish Water. |
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Economic Regulation It is vital to improve the efficiency of the industry to minimise further price increases. |
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Consultation The Commissioner consults extensively with both domestic and business customers about their perceptions of the industry and the issues it faces. |
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Fact Sheets Index (Under Construction) |
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Recruitment at the Water Commissioner For Scotland |
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| Should you wish to contact this Office the details are as follows: |
| The Water Industry Commissioner
for Scotland Ochil House Springkerse Business Park Stirling FK7 7XE |
| Tel 01786 430200 |
| Fax 01786 462018 |
| E-mail enquiries@watercommissioner.co.uk |