Postwatch is now part of Consumer Focus
On 1st October 2008 the Welsh, Scottish and National Consumer Councils merged with Postwatch and energywatch to form Consumer Focus, the new champion for consumers' interests in England, Scotland, Wales and, for post, Northern Ireland.
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Latest Consumer Focus News
Energy cold calls must end says watchdog as SSE suspends doorstep sales
Responding to SSE’s announcement today that they are suspending doorstep sales, Audrey Gallacher, Director of Energy at Consumer Focus, said: ‘Cold-call doorstep sales have been a continuous problem since the competitive energy market was introduced. Suppliers have an appalling track record on mis-selling and have failed to offer their best deals face-to-face, leaving a huge [...]
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Consumers with energy or postal complaints should contact the relevant company in the first instance. Consumer Direct can provide advice and information on how to progress your complaint if you are dissatisfied with the company's response. Consumer Direct can be contacted on 08454 04 05 06.