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Anthony's blog

Read our chief executive's blog.

The passenger watchdog

Passenger Focus is the independent passenger watchdog. Our mission is to get the best deal for passengers.

What's On

Linda McCord, Passenger manager, will be speaking at the Annual All Operator meeting at the Evolution Centre, Northallerton on Wednesday 11 January 2012.

Passenger Research

Passenger Focus undertakes research throughout the year, seeking the views of rail, bus, coach and tram passengers across the country.

To find out more about our current work, including the largest piece of published research in Europe into rail passengers’ views (the National Passenger Survey) and also for details of the Bus Passenger Survey, please click below:

Rail research
Bus, coach and tram research

National Passenger Survey

How satisfied are rail passengers in Britain?

Bus Passenger Survey

How satisfied are bus passengers in England?

Making a Difference

Find out how we’re making a difference

Our Newsletters

Privacy Policy

Passenger Poll

What will this year's rail fare rises mean to you?

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