The National Consumer Council is now part of Consumer Focus
On 1st October 2008 the Welsh, Scottish and National Consumer Councils merged with Postwatch and energywatch to form Consumer Focus, the new champion for consumers' interests in England, Scotland, Wales and, for post, Northern Ireland.
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Consumer Focus response to CWU warning on postal plans
Responding to CWU polling of sub postmasters’ concerns about changes to Royal Mail and the Post Office network, Andy Burrows, postal services expert at Consumer Focus, said: ‘Our research shows consumers see warning lights about the Post Office Local scheme, which could see around 2,000 traditional sub-post offices replaced.1 Consumers would also be very concerned [...]
Looking to make a complaint?
Consumers with energy or postal complaints should contact the relevant company in the first instance. Consumer Direct can provide advice and information on how to progress your complaint if you are dissatisfied with the company's response. Consumer Direct can be contacted on 08454 04 05 06.