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Contact AFPAA

AFPAA manages pay, pensions, medals and casualty administration for serving and former members of the UK Services. Contact details are provided below.

On Monday 17th October, the AFPAA launches a new telephone enquiry centre number to replace the variety of numbers previously used by the Glasgow and Gosport help desks and IT support line.

Enquiry Centre

HR Contact Numbers

Freephone	0800 085 3600
Military	94560 3600
International	+44 (0) 141 224 3600

HR Support Hours

- Pay - Pensions - Record of Service - Medals - Budgetary matters relating to staff costs	Mon - Thu	0830 - 1630 hrs
	Fri	0830 - 1600 hrs

IT Contact Numbers

Military	93844 2626
Civilian	02392 702626

IT Support Hours

- IT support	Mon - Thu	0800 - 1700 hrs
- IT support	Fri	0800 - 1630 hrs

These single points of contact should be used for all enquiries by Unit Administration Officers only. Individuals requiring information or assistance on their own records should continue to contact their Unit Administration Offices in the usual manner.

Other Contact Numbers

Service	Telephone Contact	Postal Address	Other Links
Casualty Administration	International: +44 (0) 1452 519951 (24 hours, 7 days a week)	Joint Casualty and Compassionate Centre RAF Innsworth Gloucester GL3 1HW
Media & Press Enquiries	01452 712612 ext 5508	AFPAA Media & Communications Officer AFPAA Central Office RAF Innsworth GL3 1HW	Email ~ Media & Press
FOI & Secretariat	01452 712612 ext 5740	AFPAA Secretariat AFPAA Central Office RAF Innsworth GL3 1HW	MOD ~ FOI Email ~ FOI
General Enquiries	01452 712612 ext 6107 ext 6136 (answer phone)	Agency Briefing Coordinator AFPAA Central Office RAF Innsworth GL3 1HW	Email ~ Enquiries Email ~ Pensions