Individual Serving and Former Service Personnel and Dependants
These are the end customers of AFPAA’s pay and pension services and the quality of these services are measured against Key Targets 1, 2 and 4. This aspect of service delivery can significantly impact the morale and effectiveness of individual Service personnel, their dependants and their units; it will therefore remain in sharp focus during the transition to JPA.
The scale of delivery is shown in the table below:
|
Activity |
Volume per month |
Pay and pay related allowances
- Regular and reserve Service Personnel |
|
Pensions – in payment
(by Paymaster (1836) Ltd)* |
|
Pensions maintained but not currently in payment
- serving personnel, deferred or preserved pensions |
485,000 |
|
Total records maintained |
|
The Personnel Management Authorities
AFPAA delivers and maintains a range of systems holding personnel records. Timely provision of accurate data is essential to enable effective manning and career management by each of the Service Personnel management Authorities.
Planners and Policy Makers
The MOD and Single Service policy making and planning branches of the other Defence Agencies require information and advice from AFPAA to support the development and implementation of new policies to inform the MOD’s resource allocation process and to support Ministers in their discharge of parliamentary business. The value of the funds disbursed on behalf of the Department by AFPAA, through its pay and pensions service delivery means the Agency also plays a key role in informing MOD’s financial reporting processes.
