1. To deliver Pay
- To keep the monthly error rate of accuracy for the volume of payments within 0.1%
2. To deliver Pension Services
- To make 99% of all payments (including new awards) by the due date
- To keep the monthly error rate of accuracy for the volume of payments within 0.1%
3. To support the delivery of JPA Programme
- Achieve live service by the RAF by end of Mar 06
- Live service to the RN and Army are to follow by end Aug 06 and by end Dec 06 respectively
- Decommissioning of legacy systems complete
4. To transform the Agency to deliver JPA services
- Implement the necessary internal processes and organisational changes to deliver JPA services to the RAF in a manner that accords with the JPA vision
- Implement internal processes and organisational changes to deliver JPA services to RN and Army.
- Complete organisational changes to deliver JPAC steady state as depicted in Agency Operating Model.
5. Preparation for delivery of AFPAA service post 2009
- Develop the AFPAA contribution to the project team, establish and meet 100% of 2005-06 milestones
6. To confirm that the broad range of AFPAA's outputs are delivered to the agreed Service Levels
- To achieve 90% in 2005-06 of the service levels selected by the customer
7. To meet approved efficiency targets for the delivery of core services
- To reduce the unit cost by 2% in 2005-06 which will contribute to a 12% reduction over a 4 year period from 2002-03 for delivery of core pay and personnel administration.
8. To deliver an efficient and effective MOD medal service
- To reduce the MOD medal office assessment backlog from 45,000 as at 1 Apr 05 to 21,000 by 31 Mar 06
