In July 2008, the Service Personnel Command Paper The Nation’s Commitment announced a cross-Government strategy to improve the level of support given to Service personnel, their families and veterans. See Related Links
The Paper contained 47 commitments on a range of welfare issues including healthcare, education and skills and employment opportunities. The good progress against these commitments was reported in The Nation's Commitment Annual Report in late 2009. See Related Links
We now wish to build on this work for the long-term. Our vision is clear. It is a nation where, as a matter of routine, all services are provided to the Armed Forces community in a way that does not disadvantage them and provides special treatment where appropriate.
Last year we completed a public consultation on how we might achieve this. This was outlined in a Consultation Paper The Nation's Commitment: Consistent and Enduring Support which listed a number of ways to support the Armed Forces community. See Related Links
The consultation closed at the end of October 2009. The responses have been analysed and captured in the Summary of Responses. The Summary sets out the broad themes that emerged from the responses and provides a detailed analysis of the views expressed on each of the consultation options. See Related Links
Ministers now plan to consider these responses and decide the best way forward to support the Armed Forces community.
We would like to publicly thank all those who provided responses and took time to contribute to the consultation.
A number of common themes emerged from the responses – some of which are outlined below:
- An Armed Forces Charter and improved use of the Ombudsman service enjoyed the most support but only by a small margin.
- There was a general view that increasing awareness of the issues faced by the Armed Forces and improving communication between the Service community and service providers would be an effective way to address existing shortfalls.
- There was a view that there was little wrong with the existing routes to recourse and that the introduction of new measures risked causing duplication and confusion.
- The Armed Forces community saw the attractions of a legal duty on public bodies as they believed it would ensure consistent levels of service across the UK and keep the issue in the public eye. Local Government responses tended to highlight the challenges of a legal duty due to the potential burden it would impose and additional resources it would require.
- A number of respondents, including Local Authorities, said it was difficult to identify the Armed Forces community and therefore ensure they received the required standards of service. The community could improve this by identifying themselves at the point of service delivery. Linked to this, a high number of respondents asked for a formal definition of the Armed Forces community including veterans.
If you have any questions, please contact the Service Personnel Command Paper Team:
Email:DCDSPERS-SEC-SPCPMAILBOX@mod.uk
Post: Service Personnel Command Paper Team
Ministry of DefenceLevel 7, Zone J,
MOD Main Building
Whitehall
London SW1A 2HB
Date: 3 Jul 09