Customer Comments, Suggestions and our User Satisfaction Index (USI) 

• User Satisfaction Index – End of year 2009-10 results

• User Satisfaction Index – End of 3rd Quarter 09-10

• User Satisfaction Index – End of 2nd Quarter 09-10

• User Satisfaction Index – End of 1^st Quarter 09-10

• User Satisfaction Index – End of year 2008/09 results

• October to December 2008
• July to September 2008
• April to June 2008
• End of year 2007/08 Results
• January to March 2008
• October to December 2007
• July to September 2007
• April to June 2007
• January to March 2007
• October to December 2006
• July to September 2006
• April to June 2006
• January to March 2006
• October to December 2005
• July to September 2005
• April to June 2005
• January to March 2005
• October to December 2004
• July to September 2004
• April to June 2004
• January to March 2004
• October to December 2003
• July to September 2003
• April to June 2003 
• January to March 2003 
• October to December 2002
• July to September 2002
• April to June 2002

Estate Accounts IP Survey

Estate Accounts OR Survey

User Engagement Strategy 2008-2009

User Engagement Strategy 2007

Annex A - User Engagement Report

Annex B - User Engagement Strategy Action Plan May 2007

User Engagement Strategy 2006

Annex A - Results of the Creditor Survey 2005-06

Annex B - Feedback from Creditors Survey 2005-06

Stakeholder Confidence Survey 2010
Management Summary - Business confidence survey 2009

Stakeholder Confidence Survey 2008  
Stakeholder Confidence Survey 2007  
Stakeholder Confidence Survey 2006  
Stakeholder Confidence Survey 2004

Complaints Survey - October 2004 to March 2005

Complaints Survey - October to December 2003

Impact Assessments

Paper for the Diversity Board 5^th March 2007 Research carried out by Middlesex University
Annex A - Ethnic Minorities and the Bankruptcy Process: Results of Survey of Bankrupts in London
Annex B - Ethnic Minorities and the Bankruptcy Process: Results of Interviews with Debt Advice Agencies, the Citizens Advice Bureaux, Community and Faith Leaders and Support Providers

Race equality impact assessment: Early discharge provision of the Enterprise Act 2002

Action Plans

Surveys for 2006-7 and Forward Compliance for 2007-2010 (Regular Surveys)

Surveys for 2006-7 and Forward Compliance for 2007-2009 (Ad hoc Surveys)

Surveys for 2004-5 and Forward Compliance for 2005-6 / 2006-7 (Businesses and Local Authorities)

Readership Survey

IP Readership Survey 2005

Pay Review

Equal Pay Review 2003