insolvency practitioner Banking Customer Survey 2000
The Results
TABLE OF CONTENTS
INTRODUCTION
GENERAL CONTEXT
PERFORMANCE CRITERIA
IP BANKING FUNCTIONS:
CUSTOMER SERVICES
INVESTMENTS
RECEIPTS AND PAYMENTS
ACCOUNT RECONCILIATION
INTEREST BEARING ACCOUNTS
CASHIERS
SATISFACTION WITH STANDARD FORMS
EXCHANGE VISITS
BI-ANNUAL STATEMENTS
IMPROVED SERVICES
COMPLAINTS (& Complaints Procedure)
GENERAL COMMENTS
ANNEX A - Action Plan
[IP Banking Home] [General Information] [Organisation] [Contacts] [Telephone List] [IP Banking User Guide] [BACS] [IP Banking User Group] [IP Banking Customer Survey Results] [Frequently Asked Questions] [Table of Fees] [Statement Request] [General Request]
