The Insolvency Service Charter

Introduction

Section 1 - Background

Section 2 - What we do

Section 3 - What we cannot do

Section 4 - Service delivery

Section 5 - How do we do this

Section 6 - Consulting and involving users

Section 7 - The standards of service you can expect

Section 8 - In insolvency cases, what you must do when we contact you

Section 9 - Published targets and charter standards

Section 10 - Your views

Section 11 - If you believe that things have gone wrong

Section 12 - Our services

Section 13 - Contact information

Annex A - List of helpful organisations

Annex B - Insolvency Service Published Targets 2008-09

Annex C - Performance against charter standards

Annex D - List of publications

Disclaimer

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