Debt Relief Orders - Competent Authorities

The National Association of Citizens’ Advice Bureaux (CAB) 

Citizens Advice
Myddelton House
115-123 Pentonville Road
London
N1 9LZ 

(This is the head office address. We do not provide DRO’s from this address)

Selected CAB branches in England and Wales deliver Debt Relief Orders. To find a suitable CAB either

Email: DRO@citizensadvice.org.uk
Or search for your local CAB at: www.adviceguide.org.uk     

The Foundation of Credit Counselling (Consumer Credit Counselling Service) 

Consumer Credit Counselling Service
Wade House
Merrion Centre
Leeds
LS2 8NG

Tele: 0800 138 1111 (Mon - Fri 8am - 8pm)

Contact: Martin Swift

Email: droteam@cccs.co.uk   
Website: www.cccs.co.uk

Baines & Ernst Ltd

Baines and Ernst Ltd
Lloyds House
18-22 Lloyd Street
Manchester
M2 5BE

Telephone – 0845 307 5888

Contact – Lyndsey O’Neil (Insolvency Support Manager)

Email – dro@bainesandernst.com
Website: www.bainesandernst.co.uk 

Institution of Money Advisers (IMA)

The Institute of Money Advisers
4 Park Court
Park Cross Street
Leeds
LS1 2QH

Tel: 0113 242 0048

Katherine Hougham (Debt Relief Order Policy Officer)

Email: katherine.hougham@i-m-a.org.uk
Website: www.i-m-a.org.uk

Money Advice Trust trading as National Debtline

National Debtline
Tricorn House,
51-53 Hagley Road,
Edgbaston,
Birmingham
B16 8TP

Tele: 0121 410 6247

Contact: Michelle Edwards (Contact Centre Manager)

Email: michellee@nationaldebtline.co.uk
Website: www.nationaldebtline.co.uk/england_wales/

Totemic Ltd trading as Payplan

Payplan Ltd.
Kempton House
Dysart Road
Grantham
Lincolnshire
NG31 7LE

Tele: 0800 716 239 (Mon - Fri 8am - 9pm / Sat 9am – 3pm)

Contact: Juliana Mclean

Email: dro.info@payplan.com
Website: www.payplan.com

Insolvency Practitioners Association 

Insolvency Practitioners Association
Valiant House
4-10 Heneage Lane
London
EC3A 5DQ 

Tele: 020 7623  5108

Contact: Andrew Kerr

Email: andrewk@ipa.uk.com
Website: www.insolvency-practitioners.org.uk

Advice UK

Advice UK
6^th Floor
63 St Mary Axe
London
EC3A 8AA 

Tele:020 7469 5700

Contact: David Hawkes

Website: www.adviceuk.org.uk

Shelter

Shelter
Aegon House
30 Poole Hill
Bournemouth
Dorset
BH2 5PS 

Tele:0300 330 0516

Contact: Shelter Helpline

Website: www.shelter.org.uk

Christians Against Poverty 

Christians Against Poverty
Jubilee Mill,
North Street,
Bradford
BD1 4EW 

Tel: 0800 3280006

Contact: New Client Enquiries 

Website:  www.capuk.org
Email: Info@capuk.org

Think Money 

Think Money
Pennington House
Carolina Way
South Langworthy Road
Salford Quays
M50 2ZY

Tel: 0800 027 5930

Contact: Melanie Taylor