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Terrorism

Emergency Information Procedures

What to do in a major emergency

Our advice is clear:

  • If you are at the scene, follow the instructions of the emergency services.
  • If you are further away but think you may be affected, GO IN, STAY IN, and TUNE IN. Go indoors and stay there. The authorities will use local radio and TV to deliver information and advice.

Principles for emergency information

Public safety is our absolute priority in all decisions about public information or warnings.

If a warning is ever necessary to protect public safety in the face of a specific and credible threat, we will issue one without hesitation, and we will provide any further information that will help you respond effectively.

However, there is no such thing as a 'standard' terrorist threat or major incident, and therefore no such thing as a standard response. Our response to any incident, including chemical or biological incidents – accidental or otherwise – would depend on a number of factors – for example, what the danger is, who is affected by it, and how best to contain the incident. Trained personnel from the emergency services are best placed to decide the appropriate response on the ground.

To give detailed advice in advance about how to handle every potential threat would be misleading and unhelpful. Worse, it could lead to confusion in an actual incident – the advice given for one type of situation might be wrong in different circumstances.

We, and the emergency services, will provide immediate information and advice in the event of a discernible threat or a specific incident.

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Emergency broadcasting systems

We have arrangements with the BBC and other broadcasters to ensure that, in the event of any incident, we can get the right information to those who need it, when they need it.

This emergency broadcasting system allows us to provide immediate information or warnings through the whole range of radio, television and online services, including Ceefax, Teletext and websites.

The Media Emergency Forum

The Media Emergency Forum is a group that was set up in the mid-90s as a voluntary arrangement between the media, government and the emergency services to develop best practice in getting the right information to the right people in an emergency. This work has included developing protocols and high level contacts for use in emergencies, planning for the millennium, and giving feedback after major incidents.

Recent developments include a network of regional Media Emergency Forums. These will bring together local news media and local emergency services so that area-specific information and advice can be quickly distributed in an emergency.

New technologies

We are also evaluating new technologies – such as the phone system, mobile phones, pagers, and digital technology – as methods to quickly disseminate information and advice.

Systems for businesses

In major UK cities such as Manchester, Leeds, Liverpool - and soon Bristol - a pager warning system is in place for city centre businesses.

In London, City of London police have an early warning system for major incidents that can quickly send security- and crime-related information to City businesses by pager, text message and email.

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Link to Preparing for Emergencies website  >