Victim's Charter
Indtroduction
If you have been the victim of a crime, this Charter
aims to explain, as clearly as possible, what
happens after the offence has been reported to the
police and the standards of service
you should expect.
A list of useful leaflets and
addresses is also provided. Where these sources
of information are referred to in the Charter you will
find this symbol:  .
Click on the symbol to be taken to the useful information.
The way you are treated cannot make up for what you
have suffered. But we aim to make sure that the unpleasant
effects of the crime are not made worse by what happens
later. We aim to treat you fairly and courteously and
to provide a good service.
However, things sometimes go wrong. If you feel that
you have not received the standard of service you should
have done, this Charter includes a section telling you
how to complain.
If you think there is more that could be done to improve
the service, contact either the agency concerned or
the:
Criminal Policy Directorate
Procedures and Victims Unit
Home Office
50 Queen Anne's Gate
London, SWIH 9AT
The Victim's Steering Group will monitor the standards
of service set out in this Charter. The Group is chaired
by the Home Office and includes representatives from
all the agencies involved in providing a service to
victims. As part of their own monitoring the agencies
may consult victims. Some of the results of this monitoring
and consultation may be published locally. The Home
Office will let you know each year how things are going
by a summary in its Annual Report.
If you have received a very good service from any of
the agencies you have dealt with you might like to nominate
that agency for a Charter Mark award, which recognises
excellent public service.
Please send or fax your nomination to the:
Charter Mark Awards
Citizen's Charter Unit
Cabinet Office
Horse Guards Road
London, SW1P 3AL
Fax: 020 7270 5968
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