Direct Communication Unit
Head of Unit: Geoff Sampher
The Direct Communications Unit (DCU) was formed in
September 2001 to deal with all public and ministerial
correspondence.
It consists of three teams:
Postal address:
Direct Communication Unit
Customer Communications Service (CCS)
7th floor - Open Plan Suite
Home Office
50 Queen Anne's Gate
London SW1H 9AT
Telephone enquiries:
0870 000 1585
Email enquiries:
public.enquiries@homeoffice.gsi.gov.uk
DCU Structure:
The Customer Communications Service
(CCS)
CCS works with Ministers and policy units to improve
Home Office performance in responding to public
correspondence, telephone enquiries and all aspects of
customer communication. It also provides professional
advice, support and encouragement to staff.
It includes the Public
Contact Section, a Business Co-ordination
Section, the Initial Consideration Section, and seven
Response Teams that make up the Correspondence Sections,
as well as the Directory Team, which manages the
Directory of Business and Staff Location Directory.
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The Resource & Planning Section
(RPS)
RPS handles the administrative support and resource
management/planning activities for the Communication
Directorate (i.e. financial, personnel, procurement,
accommodation, IS/IT, office equipment, etc.). It
consists of the CD Business Support Team and the
Procurement Team.
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The Projects Team
The Projects Team manages the delivery of the
Correspondence Tracking Project (CTS) -- an internal
system for tracking all public correspondence.
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Service standards and complaints
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