File 1 (file size 59 Kb)

• Cover
• Foreword
• Contents
• Acknowledgements

File 2 (file size 248 Kb)

• 1. Introduction, Inspection Aim and Objectives
• 2. A Summary of the Findings and Recommendations
• 3. Background
• 4. Development of Policy and an Operational Framework for Victim Contact in the Probation Service
• 5. Referral and First Contact

File 3 (file size 271 Kb)

• 6. Initial Interview
• 7. Subsequent contact
• 8. Reports and work with the offender
• 9. Organisational and Financial Arrangements
• 10. Access to the service

File 4 (file size 184 Kb)

• 11. Staff Skills, Supervision and Support
• 12. Monitoring and Evaluation
• 13. Confidentiality
• 14. Restorative Justice
• 15. The Way Forward

Appendicies (file size 186 Kb)

Glossary of Abbreviations (file size 38 Kb)