CRB accessibility

The CRB is committed to ensuring that access to information and the CRB checking service is widely available to its customers.

In order to achieve this, the CRB has made the following provisions:

Welsh

In accordance with the Welsh Language Act 1993, we provide a full Welsh language service for our Welsh-speaking customers who wish to interact with us in the language of their choice. This includes a dedicated Welsh language telephone enquiry line and the facility to apply for CRB checks and correspond in Welsh. All related guidance material is also available in Welsh.

Publications

All CRB publications and guidance material are available in the following formats on request:

• audio cd
• large print
• Braille

Languages

A minicom facility is available at all times and for people who do not have English as their first language, we offer Language Line. This facility allows an individual to speak to one of our call centre staff in over 100 different languages. You can access this service by calling the CRB on 0870 90 90 811. This is a telephone interpreting service conducted in a three-way conference call.

The CRB also provides translations of all publications and guidance material in the following languages on request:

• Arabic
• Bengali
• Chinese (Cantonese)
• Gujarati
• Hindi
• Punjabi
• Urdu 

Requests for any of the above formats or translations can be made by contacting the CRB on 0870 90 90 811.

This document can be made available in a number of other languages and formats, please contact the CRB on 0870 90 90 811.

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