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HM Treasury

Spending Review

HM TREASURY

Service Delivery Agreement

SECTION D: CONSUMER FOCUS

Prompt handling of correspondence – targets

D1  to reply to Parliamentary Questions promptly. For each Session, the targets are: Named Day PQs  50% by the due date; Ordinary PQs 70% by the due date; and Lords PQs  80%  by the due date

D2  to reply to 60% of ministerial replies to correspondence within 15 working days by April  2001 and 90% by April 2002.

D3  to reply to  60 % of public and treat official correspondence within 15 working days by April 2001 and 90% by April 2002.

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