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Spending Review
To administer the tax system fairly and efficiently and make it as easy as possible for individuals and businesses to understand and comply with their obligations and receive their tax credit and other entitlements.
Objective I: to collect the right revenue, and give the right entitlements, at the right time.
1. Deliver year on year improvements in the number of individuals and businesses who comply with their obligations and receive their entitlements.
2. Deliver year on year reductions in compliance costs that act as a barrier to the establishment and growth of small businesses.
3. Ensure by 2005 that 100% of services are offered electronically, wherever possible through a common Government portal, and a take-up rate for these services of at least 50%.
4. Improve value for money by achieving annual productivity gains of at least 2.5% per year until March 2004, without detriment to accuracy or customer satisfaction.
5. Achieve a 2.5 point improvement in customer service by 2004, as measured by an annual customer service index.
The Board of the Inland Revenue is accountable to the Chancellor of the Exchequer. The Paymaster General has day to day responsibility and is responsible for delivering this PSA.
The Technical Agreement document is available below in Adobe Acrobat Portable Document Format (PDF). If you do not have Adobe Acrobat installed on your computer you can download the software free of charge from the Adobe website.
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