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Spending Review
To administer the indirect tax and customs control systems fairly and efficiently, and make it as easy as possible for individuals and businesses to understand and comply with their obligations.
Objective I: to collect the right revenue at the right time from indirect taxes.
1. Deliver year on year improvements in the level of compliance of businesses with their obligations.
2. Reverse the current trend in tobacco smuggling so that by 2004-05 smuggled cigarettes represent no more than 18% of the market.
Objective II: to reduce crime and drug dependency by detecting and deterring the smuggling of illegal drugs and other prohibited and restricted goods.
3. Reduce the availability of Class A drugs by 25% by 2005 (and by 50% by 2008). Target contributing to Action Against Illegal Drugs PSA
Objective III: to reduce the costs of international trade and improve the level of compliance with customs and statistical requirements.
4. Deliver year on year improvements in the level of compliance of businesses engaged in international trade.
The following targets relate to the full range of the Department's responsibilities:
5. Ensure by 2005 that 100% of services are offered electronically, wherever possible through a common Government portal, and a take-up rate for these services of at least 50%.
6. Deliver year on year reductions in the costs of compliance for businesses.
7. Improve value for money by achieving average annual productivity gains of at least 2.5% per year until 31 March 2004, without detriment to accuracy or customer satisfaction.
8. Achieve a 6% improvement in customer service on the 1999 baseline by April 2002, as measured by an annual Customer Service Index, with further targets for improvement identified and delivered by April 2004.
The Board of HM Customs and Excise is accountable to the Chancellor of the Exchequer. The Paymaster General has day to day responsibility and is responsible for delivering this PSA. The Paymaster General takes lead responsibility for the delivery of target 3, supported by the Home Secretary. This target arises out of the work of the Action Against Illegal Drugs cross-departmental review and forms part of the Government's ten year anti-drugs strategy.
