Public Services Productivity Panel
Role of External Review in improving performance
This information is being maintained for archive/historical purposes only. It will not be updated.
The purpose of the report is to improve the impact of external review on the performance of public services, and to spread any learning, taking into account the different circumstances under which inspectorates work and the different approaches they take. The project also aims to stimulate production of better evidence on the costs and benefits of inspection.
This project looks at external review of the public sector performance, by review bodies with a standing remit (thus the work of most
This project looks at external review of the public sector performance, by review bodies with a standing remit (thus the work of most inspectorates and performance auditors falls within the potential scope of the project, whereas one-off interventions and audit of financial propriety are excluded).
Contacts: Panel members in charge of the project.
The panel members leading this project are:
Sir Ian Byatt ; Former Director General, OFWAT,
Sir Ian was the inaugural Director-General of the Office of Water Services, a position he held for more than 10 years until he retired in July 2000. In his career, he has also held senior positions in four government departments. He holds a range of voluntary positions and has recently chaired a taskforce to review procurement arrangements in the local government sector.
Sir Michael Lyons; Director, Institute of Local Government Studies, University of Birmingham
Sir Michael was the CEO of the Birmingham City Council, a post he held since 1994, having held a range of local authority CEO positions since 1985. Sir Michael holds a large number of voluntary and other appointments, principally in local government fora.
Project contact points:
David Owen, PSPPU, HM Treasury, Parliament Street, London SW1P 3AG
Tel: 020 7270 4964 Fax: 020 7451 7603
Gaurav Kwatra, PSPPU, HM Treasury, Parliament Street, London SW1P 3AG
Tel: 020 7270 4593 Fax: 020 7270 7603
The report and other supporting documents are available below in Adobe Acrobat Portable Document Format (PDF). If you do not have Adobe Acrobat installed on your computer you can download the software free of charge from the Adobe website. For alternative ways to read PDF documents and further information on website accessibility visit the HM Treasury accessibility page.
Media links
- PDF file of Role of External Review in Improving Performance (The Full Report)
- PDF file of Supporting Document 1: External Review, A Report by the Centre for the Study of Regulated Industries (CRI)
- PDF file of Supporting Document 2: Quantitative Analysis in the Evaluation of External Review
- PDF file of Supporting Document 3: Preliminary Literature Review
- PDF file of Supporting Document 4: Fieldwork Analysis
- PDF file of Supporting Document 5: Examples of Legislation Governing External Review of Public Services
- PDF file of Supporting Document 6: Notes on Performance Management of Inspectorates
- PDF file of Supporting Document 7: Public Sector Inspectorates and Review Bodies
- PDF file of Role of External Review in Improving Performance: Summary
Related links
- Public Services Productivity Services Panel: Whats New index