Improving the productivity of public services is essential if their users are to receive better services, taxpayers are to obtain value for money, enterprise is to flourish and the economy as a whole is to maximise its productive potential.
The paper explains the Government's four-point framework for raising public services' productivity, which includes: clear long-term goals, expressed as desired outcomes; greater discretion for public service providers, constrained by effective governance structures; improved information about performance; and better incentives for service providers to meet users' needs. The paper concludes by describing how this framework has informed the Government's ongoing programme of public service reform.
The "Public Services: meeting the productivity challenge" document is available below in Adobe Acrobat Portable Document Format (PDF). If you do not have Adobe Acrobat installed on your computer you can download the software free of charge from the Adobe website.
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