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A34 Newbury Questionnaire

A34 Newbury Questionnaire

Section 1: Road User Satisfaction

1. Indicate your level of satisfaction with how we are currently performing by giving each item a score out of 5 (where 1 is "disappointed" and 5 is "delighted").
Overall Service 1 2 3 4 5
Please indicate your satisfaction of the overall level of service provided
Communication of Works 1 2 3 4 5
How would you rate the publicity surrounding the works?
Information provided on the works
Effectiveness of web updates
Length of notice provided
Response to any queries
During the Works 1 2 3 4 5
Tidiness of site
My safety around the works
Traffic congestion
Information available onsite (signs)
After the Works 1 2 3 4 5
Site was left clean and tidy
Works started and finished as informed
Outcome of the works

Section 2: Additional Information

1. How did you find out about the works?





If Other, please specify:

2. What is the best way to inform you of future works?





If Other, please specify:

3. What do you think of our general communication with road users?




Comments?:

4. Please provide any additional comments you would like to make about the road works conducted or our level of service:

The Highways Agency and EnterpriseMouchel would like to thank you for completing this survey. Your feedback is important to help us provide a better service.