Highways Agency - Safe roads, Reliable journeys, Informed travellers

Awareness of and Attitudes towards Roadworkers

Most respondents described roadworkers by describing their duties, rather than knowing job titles. The majority understood roadworkers to include those maintaining the roads.

With regards to maintenance and repairs workers:

• all users were aware of these workers' role and felt it important;
• many feel frustrated with roadworkers / the Highways Agency when they see roadworks / roadworkers;
• many complained about roads being closed/coned off without seeing work taking place; and
• all types of user felt negatively towards roadworkers when their journey is held up, especially at busy times.

With regard to vehicle recovery:

• respondents were aware of vehicle recovery personnel and felt they fulfil an important role; and
• in the main, vehicle recovery personnel were accepted on the road. With regard to grass cutters and landscapers:
• all users were aware of grass cutters and landscapers and of their role; and
• many, but not all respondents, felt that these workers play an important role. With regard to traffic officers:
• A large number of respondents were unsure of Traffic Officers' role; and
• once the role was described, all groups felt they were important.