Highways Agency - Safe roads, Reliable journeys, Informed travellers

Contacts

The Highways Agency Complaints Procedure

At the Highways Agency we take your complaints seriously. We record and monitor complaints and carry out regular reviews of our customer services. If you are dissatisfied with any aspect of our service please contact us.

If you're not sure where to start phone our Information Line staff on:

08457 50 40 30 (Calls from landlines to 08457 numbers can cost up to 8p per minute but are free from some landline providers; mobiles usually cost more. Please check costs with your service provider. )

The line is open 24 hours a day, 365 days a year, or you can send an email to:

ha_info@highways.gsi.gov.uk

You can also find out more information about many aspects of our work from this website.

If you prefer to send a letter our Information Line staff can give you the best address to write to and they can also help you with contact details of those responsible for other roads.

We aim to respond to all communications (letters, emails, faxes, telephone calls) within 15 working days of receiving them. This includes a complaint that has been formally recorded by one of our Traffic Officers. If we are going to take longer, we will let you know why and when we aim to reply.

Further copies of our complaints leaflet are available from:

Highways Agency Publications

Telephone: 0870 1226 236

Email: highwaysagency@twoten.com