Consumer information
Related links
Call us on 0845 606 1234 or see more ways to contact us
Information and tools to help you manage your money better
Can help resolve disputes between consumers and financial firms
Financial Services Compensation Scheme (FSCS)
Covers customers of authorised financial services firms
Follow @FSAconsumerinfo
We regulate financial services firms in the UK, including banks and building societies, mortgage and insurance brokers and advisers.
The Financial Services Authority (FSA) can help you:
- see if a financial firm is regulated
- protect your money and avoid the latest scams
- find out how to resolve disputes and complaints
- check whether your bank is part of a larger banking group
- understand our rules and know when they change
Spotlight on
Warning over possible mobile payment scams
New mobile services allowing customers to make and receive payments using their phone number instead of bank account details may be targeted by fraudsters.
£1.9 billion paid to PPI customers in 2011
£441 million was paid to customers in December 2011. This means that, in total, £1.9 billion redress was paid to customers last year.
Caution urged for industrial and provident society shareholders
Members of societies such as co-operatives, small ethical or community-based firms can acquire ‘withdrawable’ shares, but these shares don’t have the same protection as other firms.
Check the FSA Register
Use our Register and make additional checks to see whether a firm or individual is, or was, regulated by us.
UK banking and savings groups
Banks can have several brand names as part of the same group. This can affect your cover under the FSCS.
Firms and individuals to avoid
We have a warning list of some unauthorised firms and individuals that we believe you should not deal with.
Bank accounts: Know your rights
When issues arise with your account it is easy to feel you don’t know enough to challenge your bank.
Area is Locked