This snapshot, taken on 22/12/2011, shows web content selected for preservation by The National Archives. External links, forms and search boxes may not work in archived websites.

for consumers

complained to your bank, insurance company or finance firm - but still not happy?

for businesses

information for businesses covered by the ombudsman service

guides for businesses

accessibility and different needs

most popular

web focus this week

image: ombudsman news

cheques, storm damage, Sir Christopher Kelly on ten years as chairman – and chief ombudsman Natalie Ceeney on why PPI’s still the big issue …