Guide to Financial Redress for Maladministration
Contents
- Foreword
- Preface
- Introduction
- About this guide
- Matters not covered
- For whom this guide is intended
- How to use this guide
- Public access to this guide
- The related internal Financial Redress Administration Guide
- Delegated authority from HM Treasury
- Discretionary nature of the special payments scheme
- Taking complaints further
- The Parliamentary Commissioner for Administration (the Parliamentary Ombudsman) and the Independent Case Examiner for the Child Support Agency
- What is Maladministration?
- Basic principles
- Categories of Special Payments
- Extra-statutory - Loss of statutory entitlement
- Ex gratia - Actual financial loss
- Ex gratia - Special payments to compensate for unreasonable or exceptional delay
- Ex gratia - Consolatory payments
- Child Support Agency cases
- Annexes
- Annex A: Extra-statutory payments
- Annex B: Contact details
- Annex C1: Indicators of delay - benefit cases
- Annex C2: Indicators of delay - appeal cases
- Annex C3: Child Support Agency waiting periods
- Annex D: Example of simple interest calculation
- Annex E: Table of interest rates (when delay is less than 10 years)
- Annex F :Example of a compound interest calculation
- Annex G :Table 1 factors (when delay is more than 10 years)
- Annex H: Table 2 factors (when delay is more than 10 years)
- Annex I: Table 3 factors (when delay is more than 10 years)
- Annex J: Interest for delay - overview