Advisers and intermediaries

The latest information about services and benefits for advisers and intermediaries – from the Department for Work and Pensions.

• Touchbase e-zine – April 2012 (911KB) – 3 April 2012
• Crisis Loans – changes from April 2012 – published 26 March 2012
• DWP Stakeholder bulletin – March 2012 (49KB) – 15 March 2012
• Social Justice – Updated 13 March 2012
• Changes to contribution-based Employment and Support Allowance – updated 12/03/12
• Touchbase e-zine – March 2012 (710KB) – 8 March 2012
• Money towards winter fuel bills – updated 6 March 2012
• DWP Annual Forum 2011 report update (85KB) – 2 March 2012
• Digital services – getting people online – updated 17 February 2011

• More updates

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Keep in touch with DWP

The Department manages its relations with customer representatives through forums, groups and the Touchbase e-zine.

Forums and groups

We run a series of forums where we meet customer representatives, advisers, intermediaries and other professionals.

• DWP customer representative forums

The DWP Equality Schemes Customer Reference Group helps the DWP to involve customers and acts as a consultative group in the development the Department’s equality schemes.

• Equality Schemes Customer Reference Group

The Jobcentre Plus Customer Representative Group Forum enables Jobcentre Plus to consult with and receive feedback from key customer groups on benefit delivery and customer service issues.

• Jobcentre Plus Customer Representative Group

E-zines

"Touchbase" is the Department for Work and Pensions monthly e-zine for advisers, intermediaries and other professionals. It replaces the quarterly Touchbase magazine from October 2010.

• Touchbase e-zine