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Understanding processes so that they can be improved needs the knowledge of a simple kit of tools or techniques. Their effective use requires their application by the people who actually work on the processes. The tools and techniques covered are:

  • Image of computer cables and connectorDRIVE
  • Process mapping & flowcharting
  • Force field analysis
  • Cause & effect/CEDAC diagrams
  • Brainstorming
  • Pareto analysis
  • Statistical process control (SPC)
  • Control charts
  • Bar charts
  • Dot plot/tally charts
  • Check sheets
  • Scatter diagrams
  • Matrix analysis
  • Histograms
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