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Beginning
with TQM, the site shows how this is far wider in its application than
just assuring product or service quality - it is a way of managing people
and business processes to ensure complete customer satisfaction at every
stage, internally and externally.
The
EFQM Excellence Model® is introduced as a business-wide framework to be
used in a holistic, focused and practical way.
An implementation framework pulls together all of the ideas and concepts
and gives a practical blueprint for implementation.
Beginning
with TQM, the site shows how this is far wider in its application than
just assuring product or service quality - it is a way of managing people
and business processes to ensure complete customer satisfaction at every
stage, internally and externally. 
The
EFQM Excellence Model® is introduced as a business-wide framework to be
used in a holistic, focused and practical way. 
