Useful Contacts for Enquiries about postal Products and Services
If you have questions on areas such as:
® delivery times;
® tariffs and prices;
® terms and conditions of
service;
® services offered by
Royal Mail or at post office branches;
® individual post office
branch address and contact details.
You should contact the postal operator concerned directly.
If
you are looking for a UK postal service provider for a particular service then
the consumer council (Postwatch) can advise on services of licensed postal
operators.
Postwatch
Address - Freepost Postwatch, Customer Services, 28-30 Grosvenor Gardens, London, SW1W 0TT
Telephone - 08456 013265
Fax - 02890 279340
Website - http://www.postwatch.co.uk
Postcomm also has all UK licensed postal operators listed on its website -
http://www.postcomm.gov.uk/postal-licences-and-operators/licensed-postal-operators.html
In the case of Royal Mail, Parcelforce or the post office network there are some useful contact details below. Please note that Government does not get involved with the day-to-day business of the Royal Mail Group and cannot answer questions in this area.
Royal Mail
Address - Royal Mail, Customer Services, Freepost, RM1 1AA
Tel - 08457 740740 (general customers) or 08457 950950 (business customers)
Website - http://www.royalmail.com/portal/rm
Parcelforce
Tel - 08708 501150
Website - http://www.parcelforce.com/portal/pw
Post Office Limited
Address - POL Customer Care, Freepost NAT18105,
Sunderland, SR3 3BR
Telephone - 08457 22 33 44
Website -
http://www.postoffice.co.uk/portal/po