Useful Contacts for Complaints about Postal Services
If you have a complaint regarding areas such as:
® late mail delivery;
® lost or damaged mail;
® unsatisfactory service;
® theft of or from mail.
In the first instance you should contact the postal operator concerned to try and resolve the issue. If, after this this, you are still dissatisfied you can contact Postwatch (UK consumer council for postal services), who can offer you further support as regards pursuing your complaint. Postwatch's remit covers postal services falling within the regulated area of the postal services sector (items costing £1 or less or items weighing 350 grams or less) and services of Royal Mail. There is no specific consumer body for postal services that are part of the unregulated area of the sector, however your statutory rights are not affected.
Postwatch
Address - Freepost Postwatch, Customer Services, 28-30 Grosvenor Gardens, London, SW1W 0TT
Telephone - 08456 013265
Fax - 02890 279340
Website - http://www.postwatch.co.uk
The UK Government does not get involved with the day-to-day operations of the Royal Mail Group, nor do we handle individual complaints about services of the Group. Government would expect to be able to refer all complaints to Postwatch and not to be involved in specific complaints, except in the most exceptional of cases involving the national interest, when consulted by Postwatch.