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 08 August 2007
Confident Consumers - A Fair Deal creating Prosperity & Success for All
 
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Enforcement

Regulations and laws are in place to protect consumers and businesses from unscrupulous vendors and rogue traders. The legislations is largely enforced by Local Trading Standards Officers, but other organisations and bodies, such as the Office of Fair Trading, may also investigate or take action.

The Enterprise Act has increased the types of enforcement by adding Group Claims, Enforcement Orders (aka Stop Now Orders) and Super Complaints. It also sets down criteria for general, designated and community enforcers.

Click on the left-hand menu items to find further information on how, and by whom, consumer protection laws and regulations are decided, policed and enforced. The areas covered include:

Enforcement Concordat,
Enforcement Orders (aka Stop Now Orders),
Enterprise Act,
Group Claims,
Local Better Regulation Office (LBRO),
Super Complaints,
Trading Standards Departments.

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© Crown copyright 2007