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The Estate Agents Act regulates the conduct of estate agents in the course of estate agency work. It does not cover the letting
of properties.
The Act lays down the duties agents owe to clients - such as the passing on of offers, handling money and giving details of
charges - and to third parties - such as disclosure of personal interest.
The Act also gives the Office of Fair Trading the power to issue warning or prohibition notices against those persons it considers
unfit to carry on estate agency work. Appeals against the OFT's decisions are made to the Secretary of State.
The Act is enforced by local trading standards departments and the Office of Fair Trading. The Office of Fair Trading produces
a booklet about the Act and its regulations. For further information contact local trading standards departments or the Office
of Fair Trading.
Please see our Fact Sheet and FAQ for further information.
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