DTI has launched a consultation on a consumer strategy for the next 5 - 10 years. The consultation is aimed at a wide group of stakeholders including consumer and business representatives and enforcers.

The strategy sets out the practical actions required to bring the UK up to world-class standards for consumers.

Views are invited on proposals for empowering consumers, improving consumer representation and complaints handling in the regulated industries, clarifying the law, helping consumers and business to resolve problems, and improving the enforcement of a fair and safe trading environment.