The New TrustMark Initiative for the Repair, Maintenance and Improvement Sector

Working with industry and consumer organisations, Government has developed the TrustMark initiative for builders and specialist firms that work on the home. Schemes that deliver agreed competence and customer-care standards will be approved to use the TrustMark brand by a Board of industry and consumer representatives, with Government observers. The brand will be owned by DTI, which will licence it to the Board. 

The TrustMark replaces the Quality Mark scheme which closed on 31 December 2004 because too few firms joined. If you have a complaint about a job undertaken by a Quality Mark firm you should phone 0845 300 80 40. 

For more information about TrustMark see the website at: www.trustmark.org.uk