When we receive a complaint we first of all see whether or not the organisation complained about is one which we can investigate. The page entitled ‘What we do not do’ tells you what we do not investigate.

Then we see what other information we can get about the company, and assess whether or not the activities of the company pose a threat to the public in general.

If we are satisfied that there is justification for an enquiry, and we are of the view that it is in the wider public interest to do so then we will consider investigating. This process is known as Vetting.

If we have decided that there is sufficient reason to investigate and that to do so would be in the wider public interest then we can appoint investigators.

Although this appointment is made by the Secretary of State, the appointment document will be signed by a Departmental official, who has been given the authority to make these appointments.

The investigator(s) will then call at the company’s premises (often unannounced) and talk to the company officers. They will require sight of documents which they feel will be useful in the enquiry, and will take photocopies of anything they consider to be important. The investigator also has the facility to obtain electronic copies of information held on computers. Investigators can demand detailed explanations about the documents from the directors of the company.

Once investigators are satisfied that all the necessary information has been obtained they will consider it, with a view to recommending whether or not the Department needs to take any action against the company. If necessary they will obtain legal advice.

The Department will consider that recommendation and the legal advice and take the action that it deems appropriate.