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OFT Market Study on Estate Agents
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Market Study on Estate Agents

Introduction

The OFT published a report on the estate agency market in England and Wales on 23 March 2004. The report calls for more price competition in the estate agency market; changes to the Estate Agents Act to enable more effective enforcement of consumer protection legislation; and for the industry to raise standards of customer service through better and more widespread self-regulation.

The OFT Report (link to OFT web site).

The Government responded to the OFT report on 22 July 2004 proposing a package of measures building on and strengthening the OFT's proposals. These include:

• Consult on how the OFT’s proposals could be brought into effect and what more could be done to strengthen the regulation of estate agents.

• Take a power to require estate agents to belong to any industry redress scheme approved for the purpose by the Secretary of State.

• Work with stakeholders to develop methods to evaluate trends in consumer detriment in the estate agency market and the case for an industry qualification and national quality standards for estate agents.

The Government response and Action Plan.

Click here for more information on the Estate Agents Act.

Contacts

 
Report Content

OFT Enquiries

 0845 7222 4499
Enquiry Unit

Enquiry Unit

 020 7215 5000


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Last updated 26 July 2005

Department of Trade and Industry

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