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Subject: Citizens Advice Bureaux Funding of Citizens Advice Bureaux (CABx), Citizens Advice, and Citizens Advice Scotland (also known as the Scottish Association of Citizens Advice Bureaux or CAS). Relevant or Related Legislation: Enterprise Act 2002 (Section 274) implemented in April 2003 which replaced Section 20 of the Competition Act 1980. Current Position: The Department of Trade and Industry does not fund or support individual local CABx. The Department supports, through annual grant in aid, Citizens Advice, which is the umbrella organisation for CABx in England and Wales. Citizens Advice is an independent organisation that provides leadership for the individual CABx in England and Wales and is responsible for IT, training and the membership scheme including the setting and maintaining of standards for local Bureaux. The Department of Trade and Industry also supports its sister organisation, Citizens Advice Scotland, that leads the CAB Service in Scotland. Recent Relevant Campaigns or Consultation: Both Citizens Advice and Citizens Advice Scotland undertake a number of campaigns and research projects each year. To find out more please call Citizens Advice on 020 7833 2181 or Citizens Advice Scotland on 0131 550 1000. Key Facts: • Each CAB is a separate registered charity and operates independently with its own Board of Trustees. • Total non-Government funding for the CAB Service in England and Wales was £127m in 2003/2004. This includes:
• Comparable information for SDcotland is not published • There are 594 main bureaux throughout the UK (England and Wales 496; Scotland 70 and Northern Ireland 28) with over 3,500 outreach centres (these are located in a variety of places such as hospitals and magistrates courts).
Q1. Who funds my local Citizens Advice Bureaux?
Each local CAB is an independent registered charity that is funded by a variety of sources. The bulk of funding for CAB comes from local authorities that provide funding in the light of local needs and priorities.
Each CAB provides a service that is geared toward the needs of local people. Each CAB responds to issues as they arise. CABx do much to promote social regeneration by helping individuals and building stronger communities. Many bureaux are active in their local communities, working in partnership with public and other voluntary organisations to respond to the needs of their communities.
You should follow the Citizens Advice complaints procedure. More details can be found on the following web page. http://www.citizensadvice.org.uk/contact_us/contactus/complaintspolicy.htm Complaints about CABx in Scotland should be directed to:
CABx in Northern Ireland are led by the Northern Ireland Association of Citizens Advice Bureaux (NIACAB). NIACAB is not funded by the Department of Trade and Industry. This organisation can be contacted at:
Enquiries: Issues about local authority funding of CAB in England and Wales should be referred to the Office of the Deputy Prime Minister:
Issues about local authority funding of CAB in Scotland should be referred to the Scottish Executive:
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