Our web pages provide information on a wide variety of consumer and competition policy issues. The key entry point is our Topics page; or try our A-Z Index, the relevant Fact Sheet or the hotlinks below.

 • Consumer Credit Bill • Consumer Strategy • Firework Safety
• State Aid

Consumer complaints should be taken to local Citizens Advice, local Trading Standards Departments or the Office of Fair Trading.

Competition complaints should be taken to the Office of Fair Trading.

Our Fact Sheets, and Consumer Direct can help consumers find the appropriate body to deal with their problem.

Trading Standards Departments sponsor the "Rip-Off Tip-Off" website, designed to let consumers report, anonymously, traders who they think are ripping people off.

The Trading Standards Central web site contains a list of product safety notices/recalls.

Contact Community Legal Service Direct, for free high quality legal information. You can find a solicitor or legal adviser in your area, find links to the best advice sites in the UK, see if you are eligible for legal aid or view legal information leaflets. Information is available in English, Welsh, Arabic, Bengali, Chinese, Gujarati, Hindi, Punjabi, Turkish and Urdu.

The need2know web site, targeted at younger people (13-19 years olds), has information on finance, the law, housing, health, travel and much more. (Grumpy oldies will find it informative too!).

TrustMark is a new industry initiative supported by Government and consumer groups to help you find reliable and trustworthy tradespeople who can undertake improvements and repairs to your home and garden. You can use the TrustMark site to search the list of approved scheme operators who can supply you with reputable builders, electricians, roofers, heating engineers and other TrustMark-registered firms.