Communications technology
Communications technology like CTI, extranets,
VoIP and videoconferencing are helping companies to cut costs, cut
traveling time, improve efficiency and provide better customer service.
Find out what they could do for your business.
Guides - display list
Case studies - display list
Guides:
VoIP
Integrated Business Systems
A guide to how integrating your systems can help your
business transform the way it works – cutting time and cost from
its internal processes. URN: 04/1733
Video and data conferencing
This factsheet looks how you can maintain global business
relationships by buying or hiring video, data and web conferencing
technology. URN: 04/1730
Extranets
This factsheet looks at the range of technical options
available – and the choices that other businesses have made.
It will help you identify the right type of extranet for your business.
URN: 04/1728
An introduction to e-business
This introductory guide explains the benefits of using technology in all areas of your business, from the internet and e-mail to extranets and mobile communications. See how other businesses have used technology effectively and find out how it could work for your business. URN: 04/671
CTI
Computer Telephone Integration links up your computers
and telephones. This factsheet talks through the benefits, and explains
how to implement it in your business.
Virtual teamworking
This factsheet explains how technology can help people
work together wherever they are.
Intranets
Intranets are a very flexible way to share information
and software internally. This factsheet explains the options from the
cheapest DIY solution to a sophisticated, bespoke version.
Case studies:
CommonTime
This Derby-based software applications developer uses
videoconferencing to cut travel costs and improve customer service.
Concept publishing
Concept publishing uses CTI to manage its incoming calls
more effectively and provide a better standard of customer service.
Escape Business Technologies
Broadband has been the backbone of Escape Business Technologies'
effort to improve customer service and operating efficiency.
Stamco Timber Ltd
Stamco Timber, a supplier of merchant’s moldings,
used VoIP to integrate its voice and data traffic and cut costs.
Zonal Retail Data Systems Ltd
Zonal, a leading supplier of Electronic Point of Sales
systems to the leisure industry, used CTI to raise their call answer
rate from 70% to 97%.
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