Quality management
Quality management is about the processes you use
and how you implement, control and improve them. The tools in this section
will help you assess your processes and improve quality throughout your
business.
Interactive tools
Guides - display list
Case studies - display list
Guides:
Quality management: introductory guide
Find out how quality management could improve every aspect of your operations and, ultimately, help you becoming more competitive and profitable.
Total Quality Management (TQM)
This is the first document in our toolkit. It gives a brief introduction to quality management and explains how the other parts of the toolkit can help businesses improve the way they work with practical exercises and guidance about quality.
Quality management: performance measurement
Practical exercises and guidance on your company’s vision, mission statements and values.
Quality management: a framework for excellence
The excellence model uses a mixture of qualitative and quantitative measures to help businesses of any size achieve ‘sustainable excellence’.
Quality management: benchmarking
Collecting and analysing data – from profitability to the number of customer complaints – could help you measure your business’s progress.
Tools and techniques for business improvement
Practical exercises and guidance on evaluating processes,
identifying critical success factors and assessing their impact.
QCD: measuring manufacturing performance
This brochure explains how using seven key performance
measures under the umbrella of Quality, Cost and Delivery (QCD) can
increase the efficiency and productivity of a business. These measures
can be applied to most sectors. URN: 04/814
Balanced scorecard
Balanced Scorecard tries to give a rounded picture of
a company's performance by looking at more than just financial measures.
This factsheet explains what it is and what it does.
6 sigma
Six Sigma aims to maximise customer satisfaction and
minimise defects. This factsheet explains how it works.
ISO 9000
ISO 9000 is an internationally accepted programme for
certifying quality management systems. Find out what it is and how it
works.
Case studies:
Card Corporation
Card Corporation was conceived and built as an integrated
digital business – it existed first as an idea and, with the arrival
of technology, it became a reality.
Fracino
By getting designers, engineers and marketers working
together, Fracino has been able to establish itself in an incredibly
competitive market.
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