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Service
Delivery Agreement
Public
Service Agreement 2001-2004
Technical
Notes
The
following table sets out the full technical details of how the
PSA for the Department of Trade and Industry published in "2000
Spending Review: Public Service Agreements 2001-2004" (Cm
4808) will be measured.
The
links included in this document are for information purposes only,
generally the information is free, however in some cases there
is a cost to purchase statistical information from the site, usually
in the form of a book.
| Target
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Technical
Notes
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1.
Improve UK competitiveness by narrowing the productivity
gap with the US, France, Germany and Japan over the economic
cycle.
JOINT
TARGET WITH HM TREASURY
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- Source:
OECD statistics (please see: http://www.oecd.org/statistics/)
- Timing:
Based on economic cycle, which is defined as the period
between two dates when the economy is judged to be on-trend,
or at potential. A full economic cycle includes both a
period in which output is above potential, and a period
in which it is below potential. The Treasury’s methodology
for assessing on-trend points is set out in "Fiscal
policy: public finances and the cycle", HM Treasury,
March 1999.
- Ambiguous
terms: The productivity gap is calculated by reference
to output per worker and output per hour. To close the
productivity gap it is necessary to achieve
higher
productivity growth over the period in question than the
comparator countries.
Output
per worker is calculated as GDP divided by total employment.
The
methodology for calculating output per hour is set out
in Economic Trends 530 "International Comparisons
of Productivity and Wages" by Harley and Owen. Estimates
of output per hour are less timely for international comparisons
and will come out with a delay for some countries, in
particular Japan.
Productivity
relative to other countries will be compared considering
the factors that affect the transparency of the comparisons,
such as differences in the economic cycles of the comparator
countries.
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| 2. Help
build an enterprise society in which small firms of all
kinds thrive and achieve their potential, with an increase
in the number of people considering going into business,
an improvement in the overall productivity of small firms,
and more enterprise in disadvantaged communities. |
A:
Individuals going into business
- Source:
Annual survey carried out by Small Business Service (currently
being put out to tender).
- Ambiguous
terms: ‘Considering’: to a certain extent this
has to be taken on faith, but can be tested through a
survey questioning business ideas, motivations and any
steps they have taken thus far and compared to local variables-
self-employment rates, VAT registration rates and business
bank account activity.
- Date:
Annual from 2001; target date 2004
B:
Improvement in the overall productivity of small firms
- Source:
Annual Business Inquiry (for general information on the
ABI please see: http://www.statistics.gov.uk/themes/commerce/surveys/
survey_of_annual_business.asp)
- Scope:
England
- Ambiguous
terms: ‘Small firms’ is taken to mean whole enterprises
with under 250 employees. This matches the definition
used by Eurostat and all EU member states. ‘Productivity’
is taken to mean gross value added (gva) per employee.
- Date:
Target date 2010, although progress will be monitored
annually from 2001. A target date of 2010 has been chosen,
due to it taking some time before being able to assess
fully the impact of the Small Business Service upon small
firms.
C:
More enterprise in disadvantaged communities
- Sources:
VAT registrations, flow of people into self-employment,
and number of people considering going into business.
Only a rise across all these measures will be considered
as meeting the target.
- Ambiguous
terms: Disadvantaged communities will be defined using
the DETR deprivation index (please see: http://www.regeneration.detr.gov.uk/rs/03100/index.htm),
both geographically (areas with high levels of deprivation)
and demographically (e.g. single parents and ethnic minorities).
- Date:
Annual from 2001; target date 2004
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| 3. Make
and keep the UK the best place in the world to trade electronically,
as measured by the cost of Internet access and the extent
of business to business and business to consumer transactions
carried out over e-commerce networks. |
A:
Cost of internet access
- Source:
The Office of Telecommunications (OFTEL) International
Benchmarking Study of mobile services and dial-up PSTN
Internet access (Public Switched Telephone Network: refers
to analogue rather than digital telephone lines). (See
http://www.oftel.gov.uk/feedback/benc1200.htm)
This study reflects prices at August 2000. The survey
looks at dial-up Internet access, including unmetered
packages, and mobile phone services. Countries considered
in the study are the UK, France, Germany, Italy (mobile
only), Sweden, and the US states of Ohio and California
(Internet only).
- Ambiguous
terms: Lowest cost of access will be assessed on the
basis of the cost of 20, 30 or 40 hours of use per month,
and ‘always on’, on-peak or off-peak.
- Date:
achieve target by 2002 and maintain it thereafter. Oftel
carry out this benchmarking survey every six months.
B:
Higher percentage of business to business/ business to customer
transactions to be carried out on e-commerce networks that
in any other G7 country
- Source:
The Office of National Statistics (ONS) is currently piloting
a survey to measure the extent of e-commerce within businesses.
In addition, OECD are agreeing core indicators on business
and individual use of e-commerce, which include measuring
the proportion and value of transactions. It is hoped
that individual countries will use these core indicators
and the related OECD questionnaire to gather data on use
of e-commerce. DTI also carry out their own international
benchmarking survey on use of e-commerce which attempts
to measure progress against this target.
- Ambiguous
terms: the "extent" of business to business and business
to consumer transactions will be measured by value and
proportion.
- Date:
Achieve target by 2002. DTI study is annual. The ONS pilot
is to be completed next year, and maybe annual after that
(this is still to be decided and may be more frequent).
OECD may gather data annually or more often from next
year.
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4. Improve
the economic performance of all regions measured by the
trend in growth of each region’s GDP per capita.
JOINT
TARGET WITH DETR
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- Source:
The estimate of Gross Domestic Product (GDP) per head
at Nuts level 1, current prices, (workplace based) produced
by the Office of National Statistics. Further work will
be needed to adjust to constant prices. The data are produced
annually but are subject to revision.
- Scope:
English Regions
- Measured
by: The core indicator is the regional variations
on GDP. Data for 2000 will be available in the first half
of 2002. When sufficient further years are available,
a trend for each region will be established with respect
to: similar data for the UK or England; historic data
for that region and whole country; the economic cycle;
GDP components and any other data deemed useful. This
trend will then be compared with the benchmark trend estimates.
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| 5.
Improve
the overall international ranking of the UK’s science and
engineering base, as measured by international measures of
quality, cost-effectiveness and relevance. |
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| 6. Increase
the level of exploitation of technological knowledge derived
from the science and engineering base, as demonstrated by
a significant rise in the proportion of innovating businesses
citing such sources |
- Source:
Community Innovation Survey
- Measured
by: the percentage of innovating businesses, as defined
by the Community Innovation Survey, citing science and
technology base sources, including DTI supported standards
and measurement
- Date:
survey every two years from 2001; target date 2005
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| 7. Have
the most effective competition regime in the OECD, as measured
by peer review, and achieve a fairer deal for consumers,
as measured by the level of consumer knowledge and understanding
of rights and sources of information. |
A:
Most effective competition regime
- Source:
Survey of experts in the competition field, commissioned
by the Competition Policy Directorate within DTI.
- Measured
by: Views of experts.
- Ambiguous
terms: Peer review will conducted through identifying
a group of experts, both in the UK and abroad, who could
give an objective assessment of, and will be asked to
rate, the UK’s competition regime. Work is ongoing to
identify this group of experts.
- Date:
Survey carried out at beginning and end of PSA period;
2001and 2004
B:
Level of consumer knowledge and understanding
- Source:
MORI Survey
- Measured
by: Consumers surveyed to assess consumer knowledge
and skills.
- Date:
Survey carried out at beginning and end of PSA period;
2000 and 2003
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| 8. Ensure
competitive gas and electricity prices in the lower half
of the EU/G7 basket, while achieving security of supply
and social and environmental objectives. |
A:
Prices
- Source:
International Energy Agency and European Commission published
in IEA Energy Prices and Taxes Quarterly Statistics and
converted by DTI using EUROSTAT exchange rates.
- Measured
by: Pre- and post tax gas and electricity prices to
final consumers (industrial and domestic). "EU/G7"
means the price in the 15 EU member states and the non-EU
G7 (USA, Japan and Canada). This definition may be reviewed
if significant price convergence in the Euro zone occurs
or if significant shocks in one or more comparator might
make comparison less useful.
- Ambiguous
terms: Security of supply objectives are pursued through
emergency planning, transmission system operator investment
signals (reflected in price controls) and wider UK and
EU level policies. They should be achieved without compromising
the price target.
Social
and environmental objectives are pursued through a range
of policies (and reflected in statutory guidance to the
Gas & Electricity Markets Authority).
- Date:
annual from 2001; target date 2004
B:
UK to obtain 5% of its electricity from renewable sources
by 2003 as a step towards a 10% reduction by 2010, subject
to the cost to consumers being acceptable
- Source:
Energy statistics produced by the Energy Technology Support
Unit and the DTI and published in the DTI’s digest of
UK Energy Statistics annual publication.
- Ambiguous
terms: Renewable sources are defined as those which
are continuously and sustainably available in our environment.
In relation to the costs of renewable sources being acceptable
to consumers, the DTI have, in the publication "New
and Renewable Energy, Prospects for the 21st
Century, The Renewables Obligation, Preliminary Consultation",
set out the costs and invited comments from the readers.
- Date:
annual from 2001; target date 2004
C:
Fuel expenditure as a percentage of income for the lowest
3 income deciles to be reducing and below 5% by 2003-04.
- Source:
Family Expenditure Survey run by ONS
- Date:
Annual from 2001
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9. Improve
the environment and the sustainable use of natural resources,
including by reducing greenhouse gas emissions by 12.5%
from 1990 levels and moving towards a 20% reduction in CO
2 emissions by 2010.
JOINT
TARGET WITH DETR
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- Source:
The National Environmental Technology Centre (NETCEN),
part of the European Network of Environmental Research
Organisations (enero), on behalf of DETR. (Please see:
http://www.enero.dk/presentation/countries/netcen.htm)
NETCEN publishes an annual inventory of the UK's historic
greenhouse gas emissions. Data for CO2 emissions
are available for each year from 1990 to 1998. Data for
non-CO2 emissions are available for 1995 and 1998. Disaggregated
data for England, Scotland, Wales and Northern Ireland
are available for 1990, 1995 and 1998. In the future,
data will be available for each series on an annual basis.
Projections of greenhouse gas emissions to 2010 and to
2020 are produced regularly, although not necessarily
every year.
- Measured
by: The baseline for the UK's greenhouse gas emissions
is 1990 although, as allowed by the Kyoto Protocol, 1995
is used for emissions of hydrofluorocarbons, perfluorocarbons
and sulphur hexafluoride.
- Target
Date: The UK published a draft climate change programme
- http://www.environment.detr.gov.uk/climatechange/draft/index.htm,
setting out how it proposes to deliver the 12.5% target
and move towards the 20% goal in March 2000. The final
programme was published on 17 November 2000. The programme
will be formally reviewed and evaluated in 2004
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| 10.
Deliver a measurable improvement in the business performance
of UK Trade & Investment customers.
JOINT
TARGET WITH FCO |
Details
for this target will be set out in the British Trade
International Service Delivery Agreement (for details of
this please see:
http://www.uktradeinvest.gov.uk/who_we_are/
service_delivery_agreement/service_delivery_agreement.shtml) |
| 11.
Maintain the UK as the prime location in the EU for foreign
direct investment.
JOINT
TARGET WITH FCO |
Details
for this target will be set out in the British Trade
International Service Delivery Agreement (for details of
this please see:
http://www.uktradeinvest.gov.uk/who_we_are/
service_delivery_agreement/service_delivery_agreement.shtml) |
| 12.
Achieve value for money improvements of 2.5% a year across
the Department as measured by a set of indicators.
|
- Source:
Annual monitoring by the Department’s Finance and
Resource Management section.
- Date:
annual from 2001; target date 2004
- For
full details of this target and the set of indicators
it is to be measured by, please refer to the DTI Service
Delivery Agreement (specifically section C.2. Value for
Money. See: http://www.dti.gov.uk/about/spendingreview/sda6.htm#improving)
The target will be achieved through aggregate performance
against the set of indicators.
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