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B.     ACCOUNTABILITY AND ETHICAL PRACTICES

 

B.1.1     Contents

·        Accountability and standards of Conduct (Chapter B2)

·        Financial Procedures (Chapter B3)

· Record Keeping and Documentation (Chapter B4)

·        Audit (Chapter B5)

·        Ethics and Good Customer Practice (Chapter B6)

·        Open Government (Chapter B7)

 

B.2     ACCOUNTABILITY AND STANDARDS OF CONDUCT

B.2.1     Contents

 

 

B.2.2     General Principles of Accountability and Conduct

Public sector purchasers, as stewards of public resources, are expected to observe the highest standards of honesty and fairness and to conduct their business in a way that ensures full accountability.  This Part of the Procurement Manual is concerned with the rules and conventions which govern the activities of those involved in public procurement, including financial procedures and government accounting rules, ethics, open government, the role of audit and record keeping.

B.2.3     Use of Delegated Powers

Heads of Management Units and Agency Chief Executives (ACEs) are responsible for ensuring responsible and appropriately trained staff are appointed to carry out procurement.  In making those appointments they should have regard to their delegations from FRM (or, where applicable, from IMPE in respect of IT procurement).  In the case of ACEs the delegations should be interpreted in the light of the delegated responsibilities set out in their Framework Documents.

Only those individuals with the appropriate delegated levels of authority should carry out procurement functions.  Staff who do not have delegated authority to carry out procurement should not enter into discussions with suppliers or make commitments on behalf of the Department or its Executive Agencies.

B.2.4     Separation of Duties

In order to protect public funds, payment systems must guard against fraud.  Robust systems also protect staff against any suspicion of financial impropriety.  Wherever possible the four key procurement duties should be separated (carried out by different people), namely:

·                    approval to incur or commit expenditure

·                    ordering goods or services

·                    certifying the satisfactory receipt of goods or completion of the services

·                    authorising payment.

It is essential to keep the various financial and contractor functions separate. If functions are combined, charges of collusion with a supplier or misappropriation of funds could be difficult to refute.

B.2.5     Functions which Should Not Be Combined

If separation of all four functions is not possible, so that some have to be combined, do not combine:

a          approval or commitment of expenditure and authorisation of payment: keep these functions separate in all but exceptional circumstances;
b          financial approval and ordering:  the same officer should not decide that money is to be spent, and, in isolation, select the supplier who is to receive it (this does not apply where the purchasing decision is taken elsewhere, e.g. where there is a central framework arrangement);
c           ordering and certification:  should not be combined because that could present an opportunity to place a fraudulent order with a colluding supplier and certify the resulting invoice;  and
d          certification and authorization:  should not normally be carried out by the same person because authorisation of payment is a check on certification of goods or services and a claim for payment.

In addition, the officers certifying and authorising expenditure should ideally be organisationally separate from one another (e.g. an authorising officer should not be a certifying officer's immediate line manager) although it is recognised that this can be difficult in a small Directorate.

When setting up delegations, managers must use common sense.  If they cannot follow the rules exactly they should always ask themselves what risks they might be running, and whether they could re-organise duties, or introduce additional checks by senior officers, to avoid or minimise those risks.

The rules on separation of functions are currently under review as part of the development of Resource Accounting and Budgeting (RAB).  Changes may therefore occur in the future.  Consult the Procurement Policy Unit if you are unsure.

B.2.6     Sources of Additional Information

Definitive guidance on separation of functions is to be found in Government Accounting, as supplemented by DTI’s Finance Handbook.  If in doubt about any issues relating to separation of functions advice can also be sought from the Internal Audit section responsible for your Directorate.

 

 

B.3     FINANCIAL PROCEDURES

B.3.1     Contents



B.3.2     General Compliance Requirement

Procurement systems, arrangements and practices must at all times comply with the provisions of Government Accounting and the DTI’s Finance Handbook and other instructions including, in particular, the Procurement of Goods and Services module of the Department’s Resource Accounting and Budgeting (RAB) system.

Managers must:

a          put fully compliant local systems in place,
b          ensure local systems are reviewed in the light of new experiences, and
c           monitor compliance by procurement staff.

Procurement staff must comply with all local arrangements at all times.

B.3.3     Prompt Payment Policy

All Government Departments have signed up to the CBI prompt payers code, thereby undertaking to pay invoices promptly.. DTI has adopted British Standard BS 7890 “Method for achieving good payment performance in commercial transactions”, which aims to help create better links between suppliers and customers and to improve payment practices.

DTI standard terms and conditions of contract for supplies and for services stipulate that we should normally pay invoices within 30 days of receipt of a correct invoice and acceptance of the goods or performance of the services.  However, DTI has in addition set itself a target of paying all invoices not in dispute within 30 days.

B.3.4     Sources of Additional Information

Wherever possible, links to financial procedures appear are identified where they apply throughout this Manual, with appropriate cross-references.

More generally, definitive guidance on financial and accounting matters is to be found in:

·                    Government Accounting

·                    Finance Guidance on MANDRIN

·                    Accounting Memoranda

held by all MSOs and MUFOs

 

 

B.4     RECORD KEEPING AND DOCUMENTATION

B.4.1     Contents

 


Requirements

It is important that the Department has a uniquely identifiable and complete record of each contract entered into.  Without such records the Department may not be able to:

·                    meet its obligations of accountability to Ministers and to Parliament,

·                    refute accusations of wrong-doing in its procurement activities, or

·                    meet its obligations to disclose information under Open Government.

You must, therefore, ensure all contractual documents are uniquely identifiable.  This helps to avoid misunderstandings and potential waste of resources on disputes and to enable proper oversight by management and audit authorities.  Similarly, records must be kept of all discussions, notes of meetings and particularly of any decisions taken at any stage in the procurement process, together with the reasons for those decisions.

Contractual documents must be kept on registered files.  It is also good practice to keep contractual documents separate from other material.  It can be helpful to have separate files (appropriately cross-referenced) for each key stage of a contract.  At the very least, keep pre-award and post-award documentation separate.

B.4.2     Numbering

Every contract or order must be assigned a unique reference number, which should be used in all correspondence.  Formal amendments to a contract or order should also be given unique numbers showing the order in which the amendments were made.

B.4.3     Retention of Documents

Documentation retention periods are dictated by the Statute of Limitations and (where applicable) EU requirements.  Retention for 6 years is typical.

Any file containing the documents listed in Tables B-1 and B-2 must contain a completed DTI Reg 73b, referring to this Manual (with the associated label affixed to the file cover), unless the equipment or agreement will expire within 10 years of the opening of file.

Headquarters staff can avoid the risk of premature destruction on any of the items listed in Table B-2 by storing them in registered files and by following the Departmental rule against the addition of any new papers to registered files that are more than 5 years old.

Table B-1

Retention for 6 years1 from the date of completion of the contract
DTI FORM REG 73b REQUIRED

Form No.

Contract Documents

-

Hire/Rental Agreements

-

Successful Tenders

-

Summary of Tender Opening

PF50

1 Limitations Act 1980

 

Table B-2

Retention for 6 years1 from the date of completion of the contract

Form No.

Disposal Board papers

-

Evaluation reports

-

Goods Received Notes

-

HM Customs and Excise Import documentation

-

Invitations to Tender/Quotation Requests

PF30

Maintenance/Software licence agreements

-

Specifications

-

Successful Quotations

-

Suppliers' Advice Notes

-

Retention for 3 years2 after the last entry

Form No.

Stock and Purchase Record Cards or Registers

 

Retention for 2 years2 after the financial year to which the document relates

Form No.

Advice Notes

 

Unsuccessful Quotations

-

Unsuccessful Tenders

-

1 Limitations Act 1980   2 Accounting Memoranda XV

 

Procurement Bulletins do not need to be placed on registered files:  they may then be destroyed locally at the appropriate time.

Government Offices and Executive Agencies responsible for the local disposal of files must ensure that their arrangements either include similar provisions, or others to ensure that the requirements of these Retention Schedules can be met in every case.

B.4.4     Sources of Additional Information

The above retention schedules are currently being reviewed.  If in doubt about their applicability, consult Records Management in EPIC.

 

B.5     AUDIT

B.5.1     Contents

 

 

B.5.2     The Role of Internal Audit (IA) in Relation to Procurement

IA have an important regulatory and reporting role in procurement.  This covers the ability of managers to adhere to agreed procedures, achieve pre-determined objectives and generally to obtain value for money in all purchase and contract transactions.  IA also scrutinise and report on matters of impropriety and where the risk of fraud, theft or corruption may be unnecessarily high.

IA have a right of access to all parts of the department and to all records that are necessary for the duties.  IA have a right of direct access to the Department's Accounting Officer.

IA also provide advice on controls to be built into new or re-designed systems.  Managers should, therefore, feel free to consult IA at any time, independently of an actual audit, about such issues including remedial action to be taken should weaknesses be found in local procedures.  Consult the Procurement Policy Unit in FRM if the procurement guidelines appear unclear or need interpretation.

B.5.3     General Criteria for Auditing Procurement Activities

Because of its nature, procurement activity is likely to be subject to frequent rigorous scrutiny by IA.  They will expect to find the procedures and practices advocated in this Manual in operation when an audit is carried out and they will seek to ensure that:

a          activities are well controlled and accord with good practice
b          working procedures comply with external requirements (e.g. legislation) and internal policy and requirements (e.g. this manual)
c           functions are carried out economically, efficiently and effectively.

B.5.4     Internal Audit Reviews

IA may carry out a full systems audit of the procurement function within or across particular Management Units or purchasing may be included as one topic within a wider resource management audit centred on the DFO function.

An annual plan of audits is agreed between IA and each HMU at the commencement of the financial year.  If a purchasing or resource management audit is included in one of these plans, management at the appropriate level will be notified in advance and consulted about the audit objectives and precise timing of fieldwork.

During audit fieldwork, IA interview key purchasing staff, review files and other documentation, and selectively test individual transactions.  Management are kept informed of progress during the audit, and are told of findings and recommendations at an End of Audit meeting.  Management are also invited to comment on a draft report, and to complete an Action Document setting out the implementation date and officer responsible for each recommendation.  IA then issue a final report, which is copied, to senior management and the National Audit Office (NAO).

Internal auditors are employed by the DTI to give assurance and advice on systems.  An audit assignment should therefore be viewed positively as an opportunity to obtain expert advice on the controls that are necessary to minimise risk.  Recommendations to strengthen systems should not be viewed as a criticism of management or staff.

B.5.5     National Audit Office (NAO)

The DTI must satisfy itself, the Treasury and Parliament that its operations are sound and subject to adequate and reliable systems of control.  The NAO has a statutory duty to certify DTI accounts and for reporting to Parliament on DTI’s economy, efficiency and effectiveness.

The NAO relies on the work carried out by IA but will also carry out its own audit of financial systems and procurement procedures.

NAO normally arrange their DTI audits through FRM.  Any request for information received directly from the NAO must be referred to FRM2A before a response is made.

B.5.6     Sources of Additional Information

Advice on any audit matter should be sought from the IA section responsible for your Directorate.

 

 

B.6     ETHICS & GOOD CUSTOMER PRACTICE

B.6.1     Contents

 

 

B.6.2     Introduction

It is Government policy that in all dealings with suppliers and potential suppliers, Departments must seek to preserve the highest standards of integrity, objectivity, fairness, efficiency, courtesy and professionalism.  Contractors acting as agents on behalf of Departments must also adhere to these public sector standards

Procurement staff should:

a          familiarise themselves thoroughly with the very high standards expected of public servants;
b          make contractors acting for the Department aware that they are also expected to meet these standards; and
c           ensure suppliers are aware that they are expected to respect those standards.

The guidance contained in this sub-section of the Procurement Manual is also available from the Procurement Policy Unit in FRM as a booklet “Guide to Client Contractor Relationships” in the “Procurement in DTI “ series.  This booklet is intended for use by both procurement staff and suppliers and potential suppliers.

The general principles regulating the conduct of civil servants are laid down in “The Guide” (The DTI Staff Handbook).  Procurement staff should also consult CUP Guidance No. 55 “ Ethics in Procurement” and follow any policy or procedures laid down by local management.

B.6.3     Ethics

Ethics in procurement require standards of conduct that ensure that individuals and organisations are trusted and respected by those with whom they deal.  They are about the probity of officials and the propriety of their actions.

Officials such as purchasing staff who work closely with the private sector are in a particularly sensitive position. 

The use of procurement procedures that are proof against fraud and corruption, particularly the separation of duties (see Section B.1.4), are of the highest importance.

B.6.4     Guiding Principles

It is important that:

a          the conduct of officials does not foster the suspicion of any conflict between official duties and private interests;
b          the actions of officials do not give the impression of having been influenced by a gift or consideration to show favour or disfavour to any person or organisation;
c           dealings with suppliers are at all times honest, fair and even-handed;
d          ethical behaviour is promoted and supported by appropriate systems and procedures; and,
e          all DTI contracts contain specific provisions relating to corrupt gifts and should be based on DTI Standard Terms and Conditions that contain appropriate clauses.

A professional approach must be exercised in all dealings with suppliers.

B.6.5     Legislation Governing Conduct

Under the Prevention of Corruption Acts 1889 to 1916 suppliers are forbidden from making an offer or inducement of corrupt gifts or payment of commissions and staff are forbidden from soliciting similar consideration.

Under the Prevention of Corruption Act 1906 public servants are forbidden to corruptly accept any gift or consideration as an inducement or reward for:

a          doing or refraining from doing anything in an official capacity; and,
b          showing favour or disfavour to any person in an official capacity.

The Prevention of Corruption Act 1916 goes further in that any gift or consideration received by an official from an organisation holding or seeking to obtain a government contract will be deemed to have been received corruptly unless proved to the contrary.

B.6.6     Gifts and Hospitality

Staff must refuse any offer that might be against the law as set out in the Prevention of Corruption Acts 1889 to 1916 and, in their own interest, report any irregularities immediately to line management.

The offer of any gifts with a value of £10 or more or any material hospitality of more than an incidental kind such as tea or coffee must be recorded your Directorate’s register of gifts and hospitality, regardless of whether or not it is accepted.  Failure to do so will constitute a disciplinary offence.

Contract managers are responsible for ensuring that the rules on gifts and hospitality are strictly adhered to both before and after contracts are awarded.

a          Gifts

If staff are offered gifts, they must exercise discretion in dealing with suppliers or prospective suppliers.  Officials or members of their families must not accept gifts or gratuities other than diaries, calendars or similar publicity items, and certainly nothing with a cost or value of more than £10.  Gifts with a retail value of £25 or more should be surrendered to HR Directorate.  Senior management must be consulted if non-acceptance would cause misunderstanding or offence to the donor.

In all cases, the decision to refuse or accept and the reasons for it must be recorded in writing.

b          Hospitality

Hospitality from suppliers may often not be acceptable in the public sector, although it may be justifiable on general marketing grounds in the private sector.

However, occasional material offered during the course of official duties may be accepted provided that all the following considerations are fulfilled:

·                    it would further the aims of DTI;

·                    the level of hospitality is reasonable in the circumstances;

·                    it has been openly offered; and

·                    it could not be construed as any form of inducement and is unlikely to put officials under any obligation to those offering it.

B.6.7     Entertainment and Social Events

Lavish or expensive entertainment of any form should be refused and reported to line management, as should regular, frequent, annual or seasonal offers of hospitality from any one individual or organisation.

Offers to participate in any social events, such as sports events or theatre visits, organised either jointly with or separately by suppliers should be refused and reported.

Occasionally, it may be considered appropriate to organise team-building events between groups of officials involved in contract monitoring and staff from the service suppliers they monitor.  This would be acceptable.  However, participation in any fringe social activities would be acceptable only if non-attendance would impair good working relationships and on condition that officials meet all their own expenses.

Offers made by suppliers or potential suppliers to pay travelling, hotel or other expenses may only be accepted with the authority of a senior manager.

B.6.8     Conflicts of Interest

Officials should be free of all personal interests which may conflict, or appear to conflict with the best interests of DTI.  Those having business relationships with outside organisations should carefully consider the position in which they place themselves and DTI.  To avoid any conflict, they should not invest in or have any business interest in such organisations.  Particular care should be taken in not using business information that becomes available to them in the course of their work for their personal gain, or that of their relatives or friends.  If at all in doubt, staff should inform their line management in writing.

B.6.9     Fraud

No precise legal definition of fraud exists, but for practical purposes it may be defined as the use of deception with the intention of obtaining an advantage, avoiding an obligation or causing loss to another party. The issue of fraud is dealt with more fully under financial propriety in the “Finance Handbook”, where the fraud policy statement may also be found.

Managers are responsible for identifying any risks, developing and maintaining effective controls to prevent and detect fraud, and ensuring that those controls are being complied with.  Separation of duties (see Section B.1.4) is one vital control.

Staff are responsible for acting with propriety in handling official resources and public funds and for reporting any suspected fraud or suspicious acts to their line management.

B.6.10     Confidential Matters

Public sector procurement staff have access to sensitive information on government contract prices, product comparisons, product quality and suppliers' performance.  This sensitive information must not be disclosed without good reason.  Suppliers should feel comfortably assured that the same care is taken with their information as with the Department’s own.  Care should also be taken that information/ideas from one supplier is not passed on to another.

In dealing with enquiries from outside the Department for commercially sensitive information, staff should be guided by the Code of Practice on Access to Government Information.  While the presumption of this Code is in favour of disclosure of information, it has exemptions that allow information to be withheld, among other reasons, if it is commercially confidential.

Enquiries from outside the Department for price checking information should be referred to senior management.  However, if the Department is itself to benefit from price checks it needs to reciprocate.

B.6.11     Data Protection Act

The1984 Data Protection Act applies to certain computerised details of suppliers' staff and individual consultants employed by the Department.  Any enquiries from individuals about personal data on such systems should be referred in the first instance to a Directorate’s Data Protection Liaison Officer or, alternatively to the Department’s unit responsible for Data Protection Act compliance.

B.6.12     Soliciting Contributions

Staff who may, in their official capacity, be considered to be in positions of influencing purchasing decisions should not, in any private capacity such as community or charity work, directly solicit contributions from suppliers.

B.6.13     Personal Discounts/Samples and Purchases

Personal discounts for goods or services from a supplier or potential supplier should not be accepted if the offer is made because of a business relationship and is not generally an offer open to all staff or the public.  Samples should be returned to the supplier wherever possible.

DTI’s name or purchasing facilities must not be used for any buying intended for personal use.

B.6.14     Contests, Lotteries or Draws

Procurement staff should not participate in contests, lotteries or draws if the opportunity to participate appears to depend on their job responsibility.  For example a golf tournament run by suppliers often has prizes allocated for the winner with the entrance to the tournament probably based on your customer status.  The prize winners may also receive publicity in the supplier's house journal and possibly the trade journals.

B.6.15     Good Client/Contractor Relationships

Best practice procurement has been developing in recent years away from traditional adversarial relationships towards partnership working, in which the objective is to secure best value for the purchaser through the pursuit of the mutual self-interest of both purchaser and supplier.  Purchasing staff should ensure that close partnering relationships do not impede proper objectivity in contractual dealings.

The Department should have the reputation of being a good customer with which suppliers and potential suppliers are content to deal.

The services offered by supplier representatives can be of considerable value to the procurement process in that they provide a source of intelligent information on the supply market.  Staff dealing with suppliers should interview suppliers' representatives promptly and courteously.

Casual enquiries for bids from potential suppliers should be avoided and all requests should be based on a serious intention to buy something.  The cost to a supplier of putting a bid package together can be extremely high.

Officials should do their best in all dealings with suppliers and potential suppliers to:

a          preserve the highest standards of honesty, integrity and impartiality;
b          be fair, efficient, firm and courteous;
c           achieve the highest professional standards in the award of contracts, usually by means of competition, so as to maximise value for money while conforming to international obligations;
d          provide clear specifications of requirements which encourage innovation and refer where appropriate to relevant technical and other standards;
e          make available as much information as suppliers need to respond to the bidding process, and to define and publicise purchasing contact points in your Management Unit, where appropriate;
f             manage the bidding process so as to minimise the burdens on suppliers, while preserving genuine competition and avoiding discrimination;
g          make available the broad criteria intended for the evaluation of bids, to evaluate bids objectively, and to notify the outcome promptly;
h           debrief (within the bounds of commercial confidentiality) winners and losers on request on the outcome of the bidding process and the reasons for not being selected to bid or losing, so as to facilitate better performance on future occasions;
i             achieve the highest professional standards in the management of contracts;
j             pay promptly for work done in accordance with contracts made; and,
k           respond promptly, courteously and efficiently to suggestions, enquiries and complaints.

Suppliers should, in return, observe similar standards of integrity, professionalism, cooperation, courtesy, competence and efficiency.

B.6.16     Sources of Additional Information

Procurement staff in any doubt about matters relating to standards of conduct in the procurement process should consult their line managers.  Further advice can be obtained from the Procurement Policy Unit in FRM or from HR Directorate.

 

 

B.7     OPEN GOVERNMENT

B.7.1     Contents



 

B.7.2     Background

Under the Code of Practice on Access to Government Information there is a requirement to release, in response to specific requests, various information about our contracts.  Failure to comply lays the Department open to criticism by the Parliamentary Ombudsman.  A prospective Freedom of Information Act will (when enacted) give legal force to much of what is currently in the Code of Practice.

B.7.3     Guidance

The guidance in the following paragraphs of this Manual is intended to supplement that provided in the Guidance on Interpretation of the Code of Conduct (the Guidance), which can be accessed through MANDRIN.

Procurement staff need to be aware of the following parts of the Guidance:

a          Part IV on Functions Delivered by Contractors, and
b          Part II, Section 13 on Third Party's Commercial Confidences.
c           for contracts which deliver services to the public, Part II, Section 7 on the Effective Management and Operations of the Public Service.
d          for issues relating to the results of consultancy contracts, pay particular attention to sections in Part II, Paragraph 16 et seq., on Interpretation on Disclosure of the Facts and the exceptions relating to:

·                    Expert Advice - Part II, Paragraph 2.19 et. seq.)

·                    Publication and Prematurity in relation to Publication - Part II, Section 10

·                    Research, Statistics and Analysis - Part II, Section 11.

Two key general points are:

e          where a request is received, it is preferable for the Department to release the information rather than ask the contractor to respond direct; and
f             in the interest of good client-contractor relationships always consult the contractor before releasing information in case there are any specific problems, particularly for any contracts which pre-date the introduction of the obligation to cooperate

B.7.4     Information that Should Be Disclosed

For each contract you are required on request to release at least the following information:

·                    the name of the successful tenderer;

·                    the nature of the job, service or goods to be supplied;

·                    the performance standards set (which should be output based);

·                    the criteria for award of contract; and,

·                    the winning tender price, or range of prices (minimum/maximum) paid.

Where requests for further information are received it will often be reasonable to disclose after consideration has been given to the request:

·                    the circumstances surrounding the contract;

·                    the nature of the procurement;

·                    the general contract terms and conditions, or sections of service level agreements;

·                    how many tenders were received; and

·                    the range of tender bids, where three or more were received.

However, care must be taken to ensure that additional information cannot be deduced from that being disclosed.  Also, you should note that whilst commercial best practice welcomes openness, it also demands some confidentiality to preserve the business interests of competing companies; and protect the position of the Department in current or future tendering activities.

Because of the large number of contracts let by the Department (well in excess of a thousand each year), irrespective of considerations over confidentiality it would be highly impracticable and costly to automatically publish the information in every case.  Information should therefore be released only on request or when:

·                    there is a statutory requirement to publish (applicable to procurement under EU Directives);

·                    there is a public interest factor (for example services to the public); or

·                    Ministers or officials feel that publicity is desirable.

All cases are, of course, subject to considerations of confidentiality.

B.7.5     Disclosure of Contractor's Identity, Number of Tenders & Criteria for Award of Contract

The disclosure of the identity of the successful tenderer and how many tenders were received should be straightforward.  The response in respect of the basis on which the successful tender was chosen should be as follows:

“The contract was awarded on the basis of the lowest price”,
or
“The contract was awarded on the basis of the most economically advantageous tender”

Where a notice containing the above has been published in the OJEC this should be used in your response.

B.7.6     Disclosure of Nature of the Job, Service or Goods Supplied

The nature of the job, service or goods supplied is usually set out in the specification or terms of reference included in the invitation to tender.  It may be convenient to release this information in full or in an abridged form.  Where a contract has been advertised in the OJEC it may be sufficient to provide the enquirer with a copy of the notice.

Unpublished information should only be disclosed after the contract has been awarded.  Subsequent variations to the initial specification that have been negotiated and incorporated in the contract should not be automatically revealed. Give careful consideration to the future negotiating position of the Department and the competitive position of the contractor.  Also, ensure that you have not inadvertently made substantial changes to a specification that has been let under EU Procurement Directives.

B.7.7     Performance Standards

The main obligation is to disclose the performance standards set.  For services to the public there is also a requirement to be open about the performance achieved (Guidance Part IV, Paragraph 5).

There would appear to be two types of contract to consider when listing and reporting on performance:  those which are simply concerned with delivery of a product of defined quality to price and within time-scale, and more service orientated contracts which usually have a number of detailed targets.  Consultancy studies are usually of the former type, but there are no hard and fast rules.

In both cases, where a contract has been put out to tender, the performance targets will be part of the specification or terms of reference and may be embodied in the main text or placed in a separate document.  It should be a relatively straightforward matter to extract the details.  Again, information should not be released before a contract has been let and care needs to be taken over targets that have been produced through negotiation.

B.7.8     Performance Against Simple Quality, Time and Price Targets

Contracts for supplies and consultancy usually fall into this category.

The quality of supplies is usually either acceptable or unacceptable.  The quality of a consultancy report is more subjective.  If the Department does not reject a report outright and gets the contractor to resubmit it and the report is then eventually accepted as the best that the contractor can produce we could still declare the report as either satisfactory or unsatisfactory.  To say more than this could create problems where there are no specific targets since a detailed explanation would be required.  It is expected that few reports would be classed as unsatisfactory.  However, you should note that payment in full for the goods or service provided indicates satisfaction.

All that is required in these cases is a simple response in the form of:

"Delivery [was/was not] on time.
The cost was [less than/equal to/more than] the bid price.
Quality was [unsatisfactory/satisfactory]".

Potential contractors who object to disclosure of this basic information should not be awarded contracts.

B.7.9     Performance In Relation To Detailed Quality Type Targets

Where there are additional performance targets to those mentioned above they will invariably relate to quality.  This will open up a contractor's performance to even closer scrutiny.

The Department is expected to release full information on the performance of in-house service providers, particularly those that are delivering services to the public, so similar standards should be applied to a contractor providing similar services.  Commercial confidentiality will in most cases be an unsatisfactory excuse.

When reporting the performance against the agreed target you should do so in a factual manner without subjective interpretation. For example:

“Target - to respond to 95% of requests for literature within 48 hours
Performance achieved - 85%”

You must nevertheless exercise care when measuring performance to avoid distortions. Avoid using the results of a single monitoring exercise and make sure the sample is representative.  Regular monitoring avoids such problems.

B.7.10     Price Disclosure

Wherever possible release details about the contract price.  Failing that, at least the price range should be given when there are more than three bids.  Commercial confidentiality is an acceptable argument in respect of price if a contractor refuses disclosure.  It should also be noted that the EU accepts commercial confidentiality as a reason for non-disclosure.

The argument that disclosure will prejudice future competition is relatively weak.  For goods of readily defined quality the winning price will set a benchmark that other contractors can beat in subsequent tenders.  However, it can also readily expose a contractor's profit margin in some cases and the contractor should always be consulted.

For consultancy or services that are judged on value for money a price is meaningless out of context as it is only one of several factors used to evaluate proposals.  Whether to disclose or not is a more difficult decision.  However, where a contractor is content for the price to be disclosed there must be good reasons why the information should be withheld.  In all cases you should try to reach agreement with the contractor to disclose the information.

If a service is being provided to the public they are entitled to know the cost of that service (Guidance Part II, Paragraph 7.3).

B.7.11     Disclosure of Contract Terms and Conditions or Sections of Service Level Agreements

Most Departmental contracts are based on DTI Form PF31 (Standard Terms and Conditions of Contract for Services) or Form PF32 (Standard Terms and Conditions of Contract for Supplies).  Copies are available on the DTI website at http://www.dti.gov.uk/.  In other cases, particularly services that have been market tested under the EU Directive, a special contract for the work will have been included in the invitation to tender and, as with specifications, it would be acceptable to release information about the contract terms and conditions which have been provided to candidates at the tendering stage and form the basis of the eventual contract or service level agreement.

However, do not disclose the actual contract since it will almost certainly include commercially confidential material such as a contractor's day rates, expenses and other information that would harm the competitive position of the contractor.  It might also include material that could prejudice the Department's future negotiation position.

B.7.12     Requests for References

You may be approached by other Government Departments and possibly outsiders to provide a reference on the performance of a contractor that you have used.  This is of particular relevance in the case of consultancy contracts and other major contracts where you should also be seeking references on performance, from within this and other Departments as well as industry, before you appoint a contractor.  If such checks on suppliers are to work there is an obligation on us to reciprocate.

Respond positively, but provide only factual information.  The "reference" should follow the suggested formats for disclosure of performance referred to above.

B.7.13     Preparation of Consultancy Reports and Studies

Certain consultancy reports and studies are likely to attract interest under Open Government.  Plan ahead in such cases.  To alleviate the burden, consultants can be asked to edit any reports and studies for exemptions at the outset.  In some cases it will be possible to justify placing any advice or recommendations in a separate report (marked for internal use only), see the Guidance Part IV on Exemption 2.  The document, which only contains the facts, and the analysis of the facts (including conclusions), must state which exemption was used.  For example:

“Under the Code of Practice on Access to Government Information, Part II, Exemption 2, the recommendations in this report have not been disclosed because they are concerned with `internal opinion, advice, recommendation, consultation and deliberation'.”

B.7.14     Sources of Additional Information

If you require further advice consult your Directorate’s Open Government Liaison Officer (OGLO) or the Departmental centre of expertise, the Open Government Unit (OGU) in IMPE.