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 08 August 2007
Confident Consumers - A Fair Deal creating Prosperity & Success for All
 
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Requesting Information

If you would like to request information under the Freedom of Information Act please write to us at:

Information Rights Unit
1 Victoria Street
London
SW1H 0ET

Alternatively you can email your request to foi.requests@dti.gsi.gov.uk

Please be specific about the information you want, as this will help us to find it for you.

Complaints

Anyone not satisfied with the response to their request may seek a review by writing to the responding official.

The Department's target for a substantive response to a complaint is 20 working days unless the matter is complex, in which case it may take longer. Complainants will be notified of the target date for a response to their complaint and will be kept informed if any delays appear likely. The review will normally be conducted by the relevant Director General.

Anyone who remains unsatisfied with the outcome of a review may apply to the Information Commissioner, who enforces and oversees the Freedom of Information Act.

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