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Department of Trade and Industry
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STANDARDS OF SERVICE AND FINANCIAL PERFORMANCE

Class: Our standards of service, including those related to financial performance, related targets and our performance against those targets.
Format available: Web format; hard copy – "Expenditure Plan" and "Annual Resource Accounts".
Hard Copy available from: The Stationery Office Ltd
Web format available at: http://www.dti.gov.uk/expenditureplan/

Information on the Service Standards for central government and our performance against those standards: http://www.dti.gov.uk/complaints/whitehall.htm

http://www.dti.gov.uk/about/aim/commentary.htm
£ indicates that this class includes chargeable material: £ (Only where hard copy of Expenditure Plan and Annual Resource Accounts requested).

 

Class: The sources of our income and nature of spend.
Format available: Web format: hard copy - "Expenditure Plans" and "Annual Resource Accounts".
Hard Copy available from: The Stationery Office Ltd
Web format available at: http://www.dti.gov.uk/expenditureplan/

http://www.dti.gov.uk/about/aim/commentary.htm
£ indicates that this class includes chargeable material: £ (Only where hard copy of Expenditure Plan and Annual Resource Accounts requested).

 

Class: Secretary of State for Trade and Industry’s strategy for delivering high-level objectives and targets.
Format available: Web format; hard copy – "Service Delivery Agreement".
Hard Copy available from: Finance & Resource Management Directorate
Web format available at: http://www.dti.gov.uk/about/spendingreview/index.htm
£ indicates that this class includes chargeable material:

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